Why Datto SaaS Protection is the Perfect Solution for Two River Tech
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto SaaS Protection
Tech Stack
- Cloud Backup
- SaaS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Two River Technology Group, founded and owned by Frank M. DeBenedetto, is a Managed Service Provider (MSP) based in New Jersey. The company primarily serves clients in the financial services and legal sectors, where maintaining backups and reviewing content from employee mailboxes is crucial for compliance. DeBenedetto's goal is to help his clients maximize their technology investments and ensure business continuity. Recognizing the industry's shift towards cloud solutions, DeBenedetto sought to evolve his business to meet these changing demands and provide superior service to his clients.
The Challenge
In the early days of cloud adoption, Two River Tech faced a significant challenge when one of their clients, an attorney, needed to access previously deleted data from a former employee's mailbox. Unfortunately, the mailbox had been deleted, and there was no archive to retrieve the data from. This incident highlighted a gap in their service offerings and led to client disappointment. DeBenedetto realized that to stay ahead in the evolving industry, his business needed to adopt a robust cloud backup solution to prevent such issues in the future.
The Solution
Two River Tech partnered with Datto and adopted Datto SaaS Protection to address their cloud backup needs. This solution filled a critical gap in their service offerings by providing comprehensive data loss prevention. Datto SaaS Protection allowed Two River Tech to restore deleted data, ensuring that clients could access necessary information even after accounts were deleted. This capability was particularly beneficial for clients in the financial and legal sectors, where data retention and compliance are paramount. The adoption of Datto SaaS Protection enabled Two River Tech to offer a more robust and reliable backup solution, enhancing their overall service quality and client satisfaction.
Operational Impact
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