White Label Mobile App for Arkansas Children’s Hospital
Company Size
1,000+
Region
- America
Country
- United States
Product
- SPREO mobile navigation solution
- SPREO mobile wayfinding app
- ACH White Label Branded Mobile Application
Tech Stack
- iOS
- Android
- Bluetooth® Low Energy (BLE)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
Use Cases
- Indoor Positioning Systems
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
About The Customer
Arkansas Children’s is the only pediatric medical center in Arkansas. Known for being one of the largest pediatric medical providers in the United States, it provides medical care to children and families throughout Arkansas and surrounding areas. The hospital has 359 beds and employs more than 4000 people. The hospital is a complex facility, with multiple buildings and indoor floor plans, making it difficult for patients and visitors to navigate. This complexity was causing stress and anxiety for patients and their families, and was also impacting staff productivity as they were frequently interrupted by people asking for directions.
The Challenge
Arkansas Children’s hospital, the only pediatric medical center in Arkansas and one of the largest pediatric medical providers in the United States, was facing a challenge. The hospital, with 359 beds and more than 4000 employees, was a complex facility that was difficult for patients and visitors to navigate. This was causing stress and anxiety for patients and their families, and was also impacting staff productivity as they were frequently interrupted by people asking for directions. The hospital wanted to improve patient care and quality metrics, reduce the stress experienced by patients and families, and build a complete mobile app experience for patients and staff that would provide live navigation, hospital directories and contextual notifications.
The Solution
The solution to the hospital's challenge was the implementation of the SPREO mobile navigation solution. This included the creation of an official ACH White Label Branded Mobile Application for iOS and Android, which guided patients and visitors through the hospital campus, multiple facilities and indoor floor plan by a blue dot on the mobile map. The app also provided navigational cues, visual landmark references, and notifications if the user was going off-route. For those without smartphones, kiosks with smart, interactive displays and custom content were installed to support wayfinding throughout the facility. The solution also included custom scalable vector designed venue maps, a separate app for staff only with different pathways and points of interest, and Bluetooth® Low Energy (BLE) beacons with custom firmware and extended battery life.
Operational Impact
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