When Every Project Is A Rush Project
Company Size
11-200
Region
- America
Country
- Canada
Product
- E2 Shop System
Tech Stack
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions
- Discrete Manufacturing
Use Cases
- Manufacturing System Automation
Services
- Cloud Planning, Design & Implementation Services
About The Customer
KSM Stainless Steel Fabricators Ltd is a company based near Vancouver, Canada. The company works with the entertainment industry, creating custom pieces for TV shows and movies. The company has experienced significant growth, with a good month now being defined as having at least 240 orders, compared to 120 orders pre-2004. The company is currently working with the TV show Arrow on The CW network. In addition to their entertainment industry work, KSM also works with fine artists and businesses.
The Challenge
KSM Stainless Steel Fabricators Ltd, a company based near Vancouver, Canada, often works with the entertainment industry, which imposes aggressive timelines on their projects. Every job is a rush, with sometimes just days to plan, develop, and create a custom piece. Before implementing the E2 system in 2004, the company relied on handwritten notes, spreadsheets, and multiple systems that didn't work well together. Answering project status questions was time-consuming, requiring staff to go out on the floor, find the order, and talk to multiple employees.
The Solution
The implementation of the E2 system in 2004 was a key factor in KSM's success. The E2 system has allowed the company to handle the aggressive timelines imposed by the entertainment industry. The company is looking forward to implementing the E2 Shop System Hosted version, which is expected to provide even better and quicker search features. This will further improve their operations and response to daily customer inquiries. The E2 system is flexible and can adapt to some of the 'old ways' when necessary, such as having a paper that travels with a part to make it less susceptible to loss.
Operational Impact
Quantitative Benefit
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