Westwood Laboratories where Premium Service is Second Nature
Customer Company Size
SME
Region
- America
Country
- United States
Product
- BatchMaster Enterprise
Tech Stack
- Sage 300 ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Environmental Impact Reduction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Consumer Goods
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Inventory Management
Services
- System Integration
About The Customer
Westwood Laboratories is a private label, personal care products manufacturer based in Azusa, California. The company has been in the industry since 1948 and specializes in the production of liquid-based personal care products, including cosmetic, skin, hair, sun, bath and body care products, men's personal care, and pet care products. Westwood Laboratories is FDA licensed and follows all the protocols required for this licensing. The company employs staff with longevity in the industry and offers its customers the highest level of customer service and the most advanced formulations through its R&D lab. Westwood Laboratories was voted “Best Green Company to Work For and Best Overall Company to Work For Awards,” given by the LA News Group Winning Workplaces poll in 2014.
The Challenge
Westwood Laboratories, a contract manufacturer of liquid-based personal care products, was using an older version of BatchMaster integrated with Sage PFW accounting to run their business. However, Sage retired PFW accounting and with it, the older version of BatchMaster used by Westwood Laboratories. This posed a challenge for Westwood Laboratories as they needed a solution to continue running their business efficiently. Additionally, as an FDA licensed company, Westwood Laboratories needed to track inventory lot detail for every inventory item they received into the plant and keep detailed records of all QC testing and results. They needed a solution that could help them manage these requirements and be compliant with FDA regulations.
The Solution
BatchMaster Software provided Westwood Laboratories with the next generation solution, BatchMaster Enterprise, which was integrated with Sage 300 ERP financials. This solution helped Westwood Laboratories track inventory lot detail for every inventory item they received into the plant and keep detailed records of all QC testing and results. BatchMaster Enterprise tracks all QC detail from inventory receipt through finished goods production. This allows Westwood Laboratories to demonstrate all the details of inventory and production QC history during FDA audits. The solution also consolidates the internal lot tracking number, vendor lot number along with PO receipt control number and receipt date onto one report, eliminating the tedious tracking of this related information.
Operational Impact
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