West Monroe Switches to LogicMonitor, Achieves ROI in 6 Months
Company Size
1,000+
Region
- America
Country
- United States
Product
- LogicMonitor
Tech Stack
- Cloud-based monitoring
- ServiceNow
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
West Monroe Partners is a multinational management and technology consulting firm based in Chicago. The firm specializes in various industries, including Financial Services, Private Equity, and Healthcare. Over the past eight years, West Monroe has experienced a 30 percent compound annual growth rate, driving the need to scale their technology platforms. One of West Monroe's fastest-growing teams is its Performance Services practice. This team manages ongoing IT operations for clients, supporting cloud and on-premise infrastructures as well as application and security management.
The Challenge
West Monroe Partners, a rapidly growing multinational management and technology consulting firm, was facing challenges with its premises-based monitoring platform. The hardware requirements were prohibitively expensive, and upgrades were labor-intensive, requiring significant downtime. The support was unreliable, and the partnership with the vendor was diminishing. The firm was experiencing several outages with the incumbent tool, which was becoming the most expensive application to maintain. The firm needed a scalable, easy-to-deploy monitoring solution that could keep up with its 30 percent compound annual growth rate.
The Solution
West Monroe decided to switch to LogicMonitor, a cloud-based infrastructure performance monitoring platform. LogicMonitor was chosen for its understanding of the unique monitoring needs of a service provider, its scalability, and its willingness to partner with West Monroe to implement the solution within a short period. LogicMonitor assembled a rapid implementation team to audit the existing monitoring framework, recreate it in LogicMonitor, train West Monroe's internal teams, and cut-over to LogicMonitor before the license with the legacy monitoring tool expired. The project migrated 4,300 devices within the time constraints, matching the corresponding alert thresholds and escalation chains while maintaining seamless business continuity.
Operational Impact
Quantitative Benefit
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