WebFOCUS Cures Ailing Monitoring System
Company Size
200-1,000
Region
- America
- Europe
Country
- Germany
- United Kingdom
- United States
Product
- WebFOCUS
- ReportCaster
Tech Stack
- Oracle Database
- Windows Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Predictive Maintenance
Services
- Data Science Services
- System Integration
About The Customer
Julius Zorn, Ltd. (Juzo) is a leading healthcare products manufacturer that produces compression stockings, orthotics, and bandages. Established in 1912 in the Bavarian town of Aichach, the family-owned business has grown to include more than 400 employees worldwide, with local branches in the U.S. and the UK, as well as an academy for the healthcare equipment trade. Juzo's success strategy is based on three factors – high-quality products, first-class personalized customer service, and strict adherence to delivery dates. All of Juzo’s products comply with the industry’s quality standards and are subject to constant testing by research institutes. Juzo’s trained service staff features highly specialized individuals who are assigned – based on their field of expertise – to specific customers, enabling the company to personalize communication and optimize support.
The Challenge
Julius Zorn, Ltd. (Juzo), a leading healthcare products manufacturer, was facing challenges in enhancing customer service through improved product quality and accelerated order delivery times. The company's success strategy was based on high-quality products, first-class personalized customer service, and strict adherence to delivery dates. However, smooth and efficient processes were essential, particularly in the case of custom-made bandages or compression clothing, which needed to be delivered quickly and reliably. Juzo could not afford a shortage of resources or other weak spots within its order processing procedures. To ensure smooth operation and adherence to delivery dates, the company needed to oversee data flow throughout the entire production cycle, from consulting and order acceptance through product delivery.
The Solution
To meet the constantly evolving needs of the healthcare industry, Juzo deployed a universal monitoring system, which extracts all process-relevant data from the global enterprise IT environment and makes it available through comprehensive reporting. The company used Information Builders WebFOCUS business intelligence (BI) platform to build this operational BI system. WebFOCUS was gradually implemented and included all departments tasked with quality assurance operations. Today, almost every department of Juzo – from sales and customer care to purchasing and production – has access to more than 340 different reports and statistics generated by WebFOCUS. More than 100 users access WebFOCUS via Internet Explorer, and retrieve more than 200,000 reports each year. WebFOCUS retrieves the data needed for the reports from an Oracle database, which runs on a separate Windows server.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
