WebFOCUS Business User Edition Smooths Treatment Coordination for Autism Service Providers
Company Size
1,000+
Region
- America
Country
- United States
Product
- WebFOCUS Business User Edition
Tech Stack
- WebFOCUS
- Excel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
The Center for Autism and Related Disorders (CARD) is one of the largest autism treatment organizations in the world. It helps children with autism communicate, develop friendships, and lead happy, healthy lives. Its therapists conduct tens of thousands of Applied Behavior Analysis (ABA) sessions per month, which yields an enormous amount of data to deal with on a daily basis. CARD’s therapeutic organization is structured into clinical teams that include three-to-five therapists and one clinical supervisor. The operations team at each center is tasked with matching patient and therapist availability to ensure that every patient receives the full amount of their medically necessary treatment.
The Challenge
The Center for Autism and Related Disorders (CARD) was facing a challenge with the increasing amount of data from tens of thousands of Applied Behavior Analysis (ABA) sessions per month. The therapists were manually entering treatment notes and progress updates into Excel spreadsheets. As the amount of data and total number of therapy hours increased, it became more difficult to generate progress reports. The organization had a pressing need for operational analytics to maximize the service each patient receives. The operations team at each center was tasked with matching patient and therapist availability to ensure that every patient receives the full amount of their medically necessary treatment. This was a difficult task that required constant monitoring of treatment utilization data.
The Solution
CARD implemented WebFOCUS Business User Edition (BUE) to automate the data collection and reporting processes. The software allows operations managers, schedulers, and therapists to easily visualize data and monitor the progress of each patient. It enables them to accurately track the treatment hours of each child and share up-to-the-minute information with clinical supervisors, operation managers, and schedulers. CARD uses the software to visualize and drill into the data to see where problems lie, as well as to figure out what’s working, what’s not working, and why. The organization also plans to use WebFOCUS to map patients to particular regions so they can make sure they are matched with the right therapists. This will minimize the number of hours therapists spend in transit between patient visits.
Operational Impact
Quantitative Benefit
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