Watson Health helps Orlando Health build a clinically integrated network to help promote a healthier community
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM® Phytel Outreach
- IBM® Phytel Insight
- IBM® Phytel Coordinate
- IBM® Phytel Remind
- IBM® Phytel Transition
Tech Stack
- Watson Health™ platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Use Cases
- Predictive Quality Analytics
- Remote Patient Monitoring
Services
- Data Science Services
- System Integration
About The Customer
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks. Based in Orlando, the network comprises a family of eight hospitals that serve nearly 2 million Central Florida residents and approximately 4,500 international visitors annually. As Central Florida's fifth-largest employer, Orlando Health employs more than 14,000 individuals, including 500 physicians. The healthcare network has approximately 3,000 affiliated physicians in primary and specialty care. It has been an enthusiastic supporter of the Accountable Care Organization (ACO) model, participating in various ACO programs since 2013.
The Challenge
Orlando Health, a comprehensive private, not-for-profit healthcare network based in Florida, recognized the need to transition to value-based billing and population health management. However, this transition required the automation of patient engagement and the unlocking of patient data across all clinical systems. The two options available to them were either manually aggregating the records for its large patient population across the various electronic health record (EHR) systems used by its physicians, which would be impractical, or relying on outdated claims data, which would be insufficient due to the rapid changes in a patient's health over time.
The Solution
To overcome the challenges of transitioning to value-based billing and population health management, Orlando Health implemented the Watson Health™ platform. This platform met all the IT infrastructure requirements Orlando Health had identified for its population health management (PHM) initiative, including aggregating data from multiple EHRs, and automation to free up healthcare staff to address deeper patient needs. The first step was to use the Watson Health platform to establish the technology foundation of Orlando’s Clinically Integrated Network (CIN), with Watson Health essentially acting as a pseudo-health information exchange (HIE) to aggregate data from all the different EHRs. The next step was to begin building patient registries for patients who met certain criteria, such as having chronic conditions or those who fit the recommended parameters for preventive screenings.
Operational Impact
Quantitative Benefit
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