Walmart: Going from 75% to 92% of Completed Applications
Company Size
1,000+
Region
- America
Country
- Costa Rica
- El Salvador
- Guatemala
- Honduras
- Nicaragua
Product
- Talkpush
- Vervoe
Tech Stack
- Automated Campaigns
- Chatbot
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Replenishment
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Walmart is a multinational retail corporation that operates hypermarkets, discount department stores, and grocery stores. The company has a significant presence in Central America, where it operates 1,800 stores across four verticals: sales, corporate, agriculture, and distribution. Walmart's Talent Acquisition team in Central America is responsible for fulfilling the company's aggressive hiring targets. The team has implemented innovative automated processes to streamline hiring and improve efficiency. Walmart is also committed to promoting diversity and inclusion, particularly in hiring disabled persons.
The Challenge
Walmart, the multinational retail corporation, has aggressive targets to fulfil their hiring needs. With hypermarket chains and department stores in multiple continents, the company has a local approach when it comes to hiring, with Talent Acquisition teams for each of their regions. In Central America, Walmart has to fill positions for 1,800 stores, in four distinct verticals: sales, corporate, agriculture and distribution. To ease up manual processing, Walmart has rapidly become a regional innovator with their automated process powered by Talkpush. By relying on automated campaigns, the retailer has seen an increase in completion rates from 75% to 92% as well as 50% decrease in processing time per candidate.
The Solution
To plan and execute a simple, fast candidate journey, Walmart relies on Talkpush’s drag and drop workflow tool — allowing their recruiters to design the appropriate journey for each campaign. The process is centralized in Central America, using a single system for each of the 5 countries in the region, and four job campaigns to represent each of their hiring verticals. When candidates initiate an application, the digital recruitment assistant (chatbot) asks a few questions to determine which location and position the candidate will be placed in. Inside the Talkpush CRM this is an automatic process, where recruiters can easily go to each folder and see the list of candidates where they belong. Part of the process includes an assessment — added through a simple integration — Walmart can automatically send out their Vervoe assessment to pre-screened candidates, and check on their scores on the candidate profile in the Talkpush CRM.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
