Voxware’s Configuration Tools Enhance Pierre’s Ice Cream Distribution Operations
Company Size
200-1,000
Region
- America
Country
- United States
Product
- VoxStudio
- VoxConnect
- LXE HX3 Voice Only Wearable Mobile Computers
- Voxware 3 Voice Picking
Tech Stack
- Voice Picking Technology
- Wearable Technology
- Dynamic Notification Systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Pierre’s Ice Cream is renowned for its premium quality products and exceptional customer service. The company is dedicated to maintaining high standards in both its product offerings and distribution operations. Pierre’s Ice Cream sought to enhance its service levels and operational efficiency by implementing advanced technology solutions. The company operates in a challenging environment, with distribution center temperatures reaching -20° Fahrenheit, necessitating protective clothing for workers. Despite these challenges, Pierre’s Ice Cream remains committed to delivering accurate and timely orders to its customers.
The Challenge
Pierre’s Ice Cream aimed to elevate their already high service levels and improve operational efficiency without overhauling their existing infrastructure. The company faced challenges with incomplete orders due to skipped empty locations and the high cost of rectifying pick errors. Additionally, the cold environment of their distribution center, with temperatures at -20° Fahrenheit, required workers to wear protective clothing, making traditional paper pick lists cumbersome and inefficient.
The Solution
Pierre’s Ice Cream implemented Voxware’s voice picking technology to streamline their distribution operations. The deployment included two key Voxware toolsets: VoxStudio, which allowed for configuration of the voice picking workflow, and VoxConnect, which facilitated quick integration with Pierre’s existing Warehouse Management System (WMS). The implementation process was completed in just five weeks. The Voxware system enabled hands-free operation for workers, significantly improving productivity and reducing the need for seasonal hires. Additionally, the system provided dynamic notifications for empty pick locations, automatically initiating replenishment tasks and redirecting workers to complete orders. The use of LXE HX3 Voice Only Wearable Mobile Computers further enhanced efficiency by eliminating the need for paper pick lists and allowing workers to operate seamlessly in the cold environment.
Operational Impact
Quantitative Benefit
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