Voices.com Improves Application Response Time by 50% with Help from New Relic
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- New Relic
Tech Stack
- PHP
- MySQL
- CodeIgniter framework
- Zend OPcache
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Voices.com is an online marketplace that connects businesses with professional voice talent. Founded in 2004, the company has grown to serve approximately 250,000 users worldwide. Radio and television stations, advertising agencies, and Fortune 500 companies rely on Voices.com’s award-winning web and mobile applications to access a global network of 100,000 voiceover artists in more than 100 languages. The Voices.com website is a PHP-based application built on the CodeIgniter framework and supported by a MySQL database management system. The company's servers are managed by Rackspace. Voices.com is headquartered in London, Ontario, and has 32 employees.
The Challenge
Voices.com, an online marketplace connecting businesses with professional voice talent, has a rapidly growing user base worldwide. The company prides itself on its fast customer service, with most projects completed within 24 to 48 hours. As such, application performance is critical. However, as the user base continued to expand globally, the Voices.com team needed increasingly robust tools to monitor performance. Their existing solutions, including high-level server monitoring from Rackspace and insight into mobile and desktop performance from Google Website Optimizer, often failed to pinpoint the exact source of performance issues. A PHP-based solution from Zend required a proprietary server solution but in a semi-rigid configuration.
The Solution
Voices.com turned to New Relic for a solution that provided a level of visibility unmatched by other solutions. New Relic was easy to deploy and began providing immediate insights. The Transaction Traces feature was especially helpful for identifying transient issues or those difficult to nail down. It helped Voices.com transition to PHP 5.5 by showing where to refactor problematic code that was using deprecated function calls. With New Relic, Voices.com could ensure closer alignment between developers and the operations team. The solution also helped Voices.com pursue a true DevOps model, relying less on hunches and anecdotes and more on real-time data.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Leading Tools Manufacturer Transforms Operations with IoT
Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.
Case Study
IoT Data Analytics Case Study - Packaging Films Manufacturer
The company manufactures packaging films on made to order or configure to order basis. Every order has a different set of requirements from the product characteristics perspective and hence requires machine’s settings to be adjusted accordingly. If the film quality does not meet the required standards, the degraded quality impacts customer delivery causes customer dissatisfaction and results in lower margins. The biggest challenge was to identify the real root cause and devise a remedy for that.
Case Study
Jaguar Land Rover Speeds Order-to-Cash Cycle
At Jaguar Land Rover, vehicles physically move around the facility for testing, configuration setting, rework and rectification, leading to a longer search time to get each vehicle to its next process facility. The main goal is to minimize the vehicles' dwell time between end of line and the delivery chain which was previously a manually intensive process. Jaguar Land Rover's goal was to build on the success of an earlier RFID project and improve the efficiency of delivering vehicles to meet dealer orders.
Case Study
Improve Postal Mail and Package Delivery Company Efficiency and Service
Postal mail and package delivery company wanted to replace legacy yard management system, increase inbound and outbound yard velocity, improve priority parcel delivery time and accuracy, reduce workload and overtime, reduce driver detention and measure performance and utilization of yard resources.
Case Study
Hospital Management Solution
The Oncology Diagnosis and Treatment Center of Brasov wanted to give patients as much freedom to roam as possible, while at the same time ensuring optimal patient safety and security. The centre was in need of an adequate wireless voice communication and messaging solution that would give patients the confi dence that medical staff is always on call, and reduce stress levels of nurses and doctors when called in case of urgent need.
Case Study
Worker Tracking & Safety Monitoring in Construction
One of the main challenges facing the technology was to create a network within underground tunnels and another was to provide products that can withstand harsh working environment. The team used amplifiers to enhance bandwidth and Litum produced IP67-rated hardware that is durable for harsh working conditions.
