Vivint automates connectivity management to launch and optimize home security and automation services
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Control Center
- Cisco Jasper APIs
Tech Stack
- IoT
- Remote Diagnostics
- APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Consumer Goods
- Security & Public Safety
Applicable Functions
- Facility Management
- Field Services
Use Cases
- Remote Asset Management
- Predictive Maintenance
- Building Automation & Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Vivint is a leading provider of home automation and security services in North America, serving over 800,000 customers. The company focuses on connecting people with their homes, loved ones, and valuable possessions through IoT-enabled security and automation solutions. Vivint offers a range of services, including home security, heating and cooling, lighting, and other smart home automation solutions. The company's devices can automatically adjust temperature settings, turn appliances on or off, and send signals to monitoring centers in case of emergencies. Vivint aims to create smarter, safer, and more efficient homes, providing customers with peace of mind and cost savings.
The Challenge
Even though the connected home business is thriving, Vivint believes the Internet of Things is still in its infancy. The company faces the challenge of connecting various devices in a meaningful way to create a great experience for customers. Vivint needed a more efficient way to manage its connected devices and provide world-class customer service. The company also aimed to increase revenue streams by adding new services and products to its portfolio. Additionally, Vivint required a solution to track occupancy/vacancy patterns in homes to save energy and reduce waste, while also securing homes when residents are away.
The Solution
Vivint uses the Cisco Jasper Control Center platform to manage its connected devices more efficiently. The platform allows Vivint to track occupancy/vacancy patterns in homes, automatically adjust temperatures, lock doors, and secure homes when residents are away. This helps save energy, reduce waste, and enhance home security. The Control Center platform also enables Vivint to perform remote diagnostics, reducing the need for on-site technician visits and saving time and money. Additionally, the platform helps streamline relationships with manufacturing partners and resolve issues involving device SIMs. Vivint's supply chain groups use Cisco Jasper APIs to automate device activation and provisioning, while field technicians rely on Control Center to check device connectivity and troubleshoot issues.
Operational Impact
Quantitative Benefit
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