NETSCOUT > Case Studies > Visibility Across Hybrid Cloud Reduces Risk of Performance Issues

Visibility Across Hybrid Cloud Reduces Risk of Performance Issues

Company Size

1,000+

Region

America

Country

United States

Product

nGeniusONE® Service Assurance platform
InfiniStreamNG™
vSTREAM™ appliances
nGenius® 5010 packet flow switches

Tech Stack

Cloud Computing
Network Performance Management
Hybrid Cloud Environment

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Oil & Gas

Applicable Functions

Discrete Manufacturing
Logistics & Transportation

Use Cases

Predictive Maintenance
Process Control & Optimization
Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

This large, century-old, North America energy manufacturing company focuses on midstream, chemicals, refining, and marketing and specialties businesses. More than 10,000 company employees process, transport, store, and market fuels and products worldwide as they support tens of billions of dollars in assets. With several refineries around the world, liquid natural gas pipelines and terminals, thousands of independent marketing outlets / gas stations to support, and dozens of chemical manufacturing facilities, it is easy to see how critical the availability and performance of their voice and data network is to this energy company in meeting their daily business needs.

The Challenge

The company had embarked on a strategic initiative to move hundreds of application services to the public cloud. Due to the importance of availability and responsiveness of their business applications, they developed a dual-cloud strategy with Amazon Web Services (AWS) and another cloud provider to host key business applications. The network infrastructure team had long advocated network performance management solutions to troubleshoot issues as they were reported. It was their mandate to ensure they had the same or better visibility and performance management resources as they moved services to the cloud. As their current troubleshooting tool, as well as their existing packet flow switches, were out of date and unable to be extended to the cloud, it became an imperative for the IT organization to find a new solution that would fulfill their need for visibility throughout their new hybrid cloud environment.

The Solution

There were several key capabilities the network team envisioned in their new network and application performance management solution. They required the same level of visibility in their data center as well as in the public cloud. With the nGeniusONE Service Assurance platform and InfiniStreamNG (ISNG) software appliances in their data center and vSTREAM in the cloud, they were able to monitor wire traffic in both domains, leveraging the same Adaptive Service IntelligenceTM (ASI) technology for smart data from ISNG and vSTREAM. This provided the network team a singlepane view of smart analytics and metrics in nGeniusONE that reflected application activity and performance across their overall hybrid cloud environment. With the same nGeniusONE user interface, the network infrastructure team used in-depth service monitors to understand performance and stay ahead of potential issues with their database services in the cloud and their Web-based production and distribution applications in their private data center.

Operational Impact

Achieving visibility that offers confidence in the network and application performance quality delivered to their end-users
Single interface to monitor voice, video, and data applications across hybrid cloud to speed problem resolution collaboratively with cloud providers
Cutting time to resolve problems with visibility across the hybrid cloud, with the evidence pinpointing the source of the problem, not simply ruling out areas
Building collaboration around the visibility and evidence provided by nGeniusONE

Quantitative Benefit