Vibrantz Leverages Alchemy's Chemistry Acceleration Software for Enhanced Customer Service and Project Management

Vibrantz is a forward-thinking company that places a high value on constant improvement and exceptional customer service. As an early adopter of technology, the company is always on the lookout for innovative solutions that can enhance its operations and service delivery. Vibrantz's technical group handles a large volume of work each year, including thousands of color match requests and related lab work. The company is committed to delivering fast and accurate results to its customers, and to achieving this, it leverages advanced technologies like Alchemy’s Chemistry Acceleration Software.

Vibrantz, a company known for its commitment to constant improvement and exceptional customer service, was facing challenges in tracking projects, formulas, materials, testing, and feedback for their new development and technical service requests. The company was using outdated Sharepoint and Biovia lab notebook systems, which were not efficient enough to meet their growing needs. The technical service teams were handling thousands of color match requests and related lab work each year, but the process of capturing all formulation and test data was cumbersome and time-consuming. The company was also struggling with automating calculations, process steps, and approvals to speed up the end-to-end tech service process.

Vibrantz adopted Alchemy’s Chemistry Acceleration Software in February 2019 to overcome these challenges. The software enabled the company to track and manage their projects, formulas, materials, testing, and feedback more efficiently. The technical service teams started using Alchemy to track and manage thousands of color match requests and related lab work each year. The software also allowed them to capture all formulation and test data in one place, making it easy to filter and search to accelerate the process of hitting an exact match on future color requests. Alchemy’s software also automated calculations, process steps, and approvals, thereby accelerating the end-to-end tech service process. Vibrantz also streamlined the approvals process for custom formulation work and planned to expand the use of Alchemy to new product and technical service teams across North America, Europe, and APAC. They also planned to integrate Alchemy with Salesforce for a closed-loop tech service request and lab process that seamlessly connects the lab and sales team functions.

• The adoption of Alchemy’s Chemistry Acceleration Software has brought about significant operational improvements for Vibrantz. The software has not only streamlined the company's project tracking and management processes but also enhanced its customer service delivery. With the ability to capture all formulation and test data in one place, the company can now quickly and accurately respond to color match requests. The automation of calculations, process steps, and approvals has also sped up the end-to-end tech service process, enabling Vibrantz to deliver faster turn-around times. The company has also been able to generate consistent reports at the end of every project, providing valuable insights for future improvements. The success with Alchemy’s software has led Vibrantz to plan for its expanded use across other regions and integration with Salesforce for a more seamless tech service request and lab process.

• Improved accuracy in tracking time to market
• Faster turn-around times, impressing customers
• Consistent reports at the end of every project