Case Studies > Utah Telecom Redefines Perception of City-Operated Service Providers

Utah Telecom Redefines Perception of City-Operated Service Providers

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

A10 Thunder CGN

Tech Stack

Carrier-Grade Networking (CGN)
Network Address Translation (NAT)
Session Initiation Protocol (SIP)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Revenue Growth

Technology Category

Networks & Connectivity - Network Management & Analysis Software
Networks & Connectivity - Gateways

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Facility Management

Services

System Integration
Cloud Planning, Design & Implementation Services

About The Customer

Spanish Fork Community Network (SFCN) is a city-owned telecom in Spanish Fork, Utah, that operates a municipal network to deliver telephone, digital TV, and Internet services to the growing community. The organization is innovative in its mission to expand product offerings and begin delivering fiber connectivity to residents. SFCN serves a population of nearly 40,000 and is rolling out fiber connectivity to residents. The city-operated organization turns a profit and reinvests revenue into the community, making it a unique and progressive service provider.

The Challenge

Spanish Fork Community Network (SFCN) faced a critical issue of exhausting their existing IP range due to a growing customer base and the addition of new services. Purchasing additional IPv4 addresses was cost-prohibitive, and their current budget did not allow for a full IPv6 conversion. They needed a cost-effective carrier-grade networking (CGN) solution for address translation to expand their IP range and be scalable for future IPv6 objectives. The challenge was to find a solution that could meet their immediate IP demands while allowing for future growth without affecting customer services.

The Solution

Spanish Fork Community Network (SFCN) implemented the A10 Thunder CGN solution to manage their address translation challenges within budget and without limiting future growth. The solution included smart NAT that meets SIP requirements for customer-facing services, expanding the IPv4 address range, and translating private addresses for public routing. Additionally, they built a reverse translation blueprint for both IPv4 and IPv6 standards and ensured the entire solution was highly available for sound business continuity. A10 Networks was the only vendor that listened to SFCN's needs and provided a flexible, responsive, and engaging solution that was right-sized for their requirements.

Operational Impact

Reclaimed existing IPv4 space while laying the groundwork for future IPv6 initiatives.
Deployment helped expand the customer base and increase the revenue stream.
Delivered feature-rich functionality at a cost-effective price point.
Valued A10’s flexibility, support, and service that was delivered to a smaller organization ignored by traditional networking vendors.

Quantitative Benefit

Expanded customer base to nearly 40,000 residents.
Increased revenue stream through expanded services.
Cost-effective solution that avoided the high costs of purchasing additional IPv4 addresses.