Using Application Composition to Realize Strategic Automation
Customer Company Size
Large Corporate
Region
- Middle East
Product
- Ultimus Digital Process Automation Suite
- Composed Process Solutions
Tech Stack
- Low-Code Application Development
- Process Automation
- Integration Adapters
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Digital Thread
- Remote Collaboration
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Our customer, a nation’s central bank, sought to enhance monetary and financial stability by migrating the licensing and oversight activities of all financial institutions to a digital format. This comprehensive digitization effort entailed the automation of 35 business processes relating to the granting, withdrawal, suspension, changing, and renewal of licenses for all commercial, retail, and investment banks; non-bank lenders; and foreign exchange and monetary intermediaries operating or seeking to operate in the country. Of particular note: a one-year targeted go-live date.
The Challenge
The scope of this digitization effort was highly ambitious: Putting 35 automated business processes and over 40 reports and supporting applications into production in one year required: Over 6,000 form elements, 1,000 process steps, 40 integration points with core systems of record, and the automatic generation of 140 documents. Securely extending processes outside the enterprise to the financial institutions themselves - without exposing sensitive internal and/or applicant information to the other party. Making forms, user interfaces, and data entry available in Arabic and English. Parallel process steps with complex, context-related task routing. Complex step and instance completion time calculations and escalation methods to ensure SLA compliance. Intuitive user interfaces, built-in user self-help, and form validation to reduce training and errors. Automating task-level activities such as rich text document generation, email notifications, process instance launches and escalations, and routing decisions. A unified, high productivity portal to consolidate process activities, user tasks, administrative and business reports, and communications. High availability and fast solution performance at scale. In addition, the customer recognized the importance of creating an overall solution architecture that would support rapid change and lower total cost of ownership.
The Solution
Our customer recognized that a project of this scope and timeline needed new thinking: The conventional approach – automating one process at a time with multiple tools and extensive custom programming – would be too slow and result in an unmanageable and unaffordable complexity. Instead, it required a platform architected for “Strategic Automation” – the Ultimus Digital Process Automation Suite. The Ultimus DPA Suite is the only platform architected for business-level vs. process-level automation – a single platform that satisfies low-code application development; process, case, and task use cases; integration; and production requirements; meets sophisticated, “real world” business requirements without custom programming; maximizes reuse and consistency and enforces best practice; and supports in-production performance and end user productivity at scale. The Ultimus DPA Suite’s unique low code application development environment, Composed Process Solutions, allowed the customer and Ultimus Enterprise Services to collaboratively develop: 64 common business objects that could be used across most or all applications, thereby reducing the number of form elements needed from over 6,000 to approximately 600; 16 reusable adapters to satisfy the 40 integrations with core systems; 35 document template object definitions from which the 140 document variations could be generated. Importantly, the Ultimus platform allowed the customer to organize these composable business objects into global and family level definitions for maximum agility and manageability.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
