Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic
Company Size
11-200
Region
- America
Country
- United States
Product
- New Relic for Mobile Apps
- New Relic Server Monitoring
- DocLink
Tech Stack
- .NET 4.0
- Microsoft SQL Server
- SharePoint
- RESTful API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Food & Beverage
- Utilities
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Predictive Maintenance
- Track & Trace of Assets
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Unwired Revolution is a mobile solutions integrator founded in 1996. The company specializes in security, management, support, connectivity, and application enablement for enterprise mobile initiatives across all major industries. In recent years, Unwired Revolution has shifted its focus towards the development of custom mobile apps that help clients' internal teams collaborate more productively and effectively. The company creates on-premise solutions designed to integrate seamlessly with clients' enterprise systems. For instance, a recent implementation features a RESTful web service in a client's .NET 4.0 environment, which interfaces with Microsoft SQL Server, SharePoint, and file shares in the backend.
The Challenge
Unwired Revolution, a mobile solutions integrator, has been focusing on the development of custom mobile apps to help clients' internal teams collaborate more effectively. However, they faced challenges in ensuring consistent performance of these apps. During the testing phases for client projects, they often encountered performance issues that were difficult to identify and reproduce. For instance, a pilot end user reported an increase in 'server errors', but the source of the problem was elusive. The company wanted to be proactive in identifying problems before they impacted end users, but their only option was to review log files and debug traces, which was time-consuming and inefficient.
The Solution
Unwired Revolution turned to New Relic, a SaaS-based application performance management solution, to address their app performance issues. They installed New Relic on their production servers, which provided them with deeper insight into any errors they encountered. When New Relic for Mobile Apps became available, they used it to gain greater visibility into mobile app performance. The solution allowed them to view each HTTP GET request as a separate transaction, providing granular insight into app performance on a per transaction and per customer basis. With this insight, they were able to identify the source of the server errors that had previously eluded their troubleshooting efforts. They also used New Relic to monitor server performance and mobile app performance, focusing on response times and ensuring that users' permissions and subscriptions were behaving as they should.
Operational Impact
Quantitative Benefit
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