Case Studies > Universidad Nacional de Colombia Implements Integrated Quality System with SoftExpert Solutions

Universidad Nacional de Colombia Implements Integrated Quality System with SoftExpert Solutions

Customer Company Size
Large Corporate
Region
  • America
Country
  • Colombia
Product
  • SoftExpert EQM
  • SoftExpert Workflow
Tech Stack
  • Business Process Automation
  • Quality Management Software
  • Corporate Compliance Software
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Education
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Process Control & Optimization
  • Regulatory Compliance Monitoring
  • Remote Collaboration
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Universidad Nacional de Colombia (UNAL) is a public university founded in 1867, with a main campus in Bogotá and additional centers in Medellín, Manizales, Palmira, Arauca, Leticia, Tumaco, San Andrés, and La Paz. It serves around 50,000 students, including 42,000 undergraduates and 8,000 graduate students. The university offers a wide range of programs, including 94 undergraduate programs, 97 specializations, 38 medical and dental specialties, 148 Master's programs, and 54 doctoral programs across its eight centers. UNAL is committed to providing high-quality education and fostering continual improvement in its academic and administrative processes.
The Challenge
Universidad Nacional de Colombia - UNAL sought to consolidate an Integrated Quality System by strengthening process-based management and continual improvement.
The Solution
To meet the demand for an Integrated Quality System, UNAL adopted SoftExpert EQM, a solution designed to implement and simplify quality and corporate compliance programs through automated processes. Additionally, the university implemented SoftExpert Workflow, a corporate software for Business Process Automation that aids in executing business activities, meeting deadlines, and achieving process objectives. These tools enabled UNAL to develop and implement the integrated academic, administrative, and environmental management system known as SIGA.
Operational Impact
  • The implementation of SoftExpert EQM and SoftExpert Workflow allowed UNAL to streamline its quality and compliance processes, ensuring that all activities are executed efficiently and within set deadlines.
  • The integrated system, SIGA, facilitated better coordination between academic, administrative, and environmental management, leading to improved overall operational efficiency.
  • The automated processes provided by SoftExpert solutions helped in achieving continual improvement and process-based management, aligning with UNAL's goal of consolidating an Integrated Quality System.
  • The adoption of these tools also enhanced the university's ability to monitor and control various processes, ensuring compliance with regulatory standards and improving overall quality management.
Quantitative Benefit
  • Serves around 50,000 students, including 42,000 undergraduates and 8,000 graduate students.
  • Offers 94 undergraduate programs, 97 specializations, 38 medical and dental specialties, 148 Master's programs, and 54 doctoral programs.

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