United Way Launches Global Performance Management System
Company Size
1,000+
Country
- United States
Product
- WebFOCUS
- PerformanceLink
- Portal
- Professional Services
Tech Stack
- Data Visualization
- Self-Service Analytics
- Business Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
United Way Worldwide is the world’s largest privately funded nonprofit organization. It conducts nearly a dozen worldwide studies to gauge performance and analyze outcomes in all aspects of its business, including fundraising activities, operating efficiency, and the effective utilization of human capital. The organization recently purchased WebFOCUS business intelligence (BI) and analytics software from Information Builders to support a diverse global staff with varying technical abilities. The steward of approximately $4.7 billion in annual contributions, United Way devotes a great deal of time and energy to tracking operational performance. The global human and social services organization carefully monitors all fundraising distribution activities, gathering insight to maximize the efforts of thousands of employees at 1,800 local United Way offices across the world, assisted by millions of volunteers.
The Challenge
United Way, the world’s largest privately funded nonprofit organization, needed to help its worldwide network of 13,000 employees understand which partners have the best performance, which programs are the most successful. The organization was only able to view resulting data from their studies via tabular reports and high-level summaries. As more sophisticated analytics tools became available, United Way realized that the entire staff would be more likely to recognize patterns, dependencies, and anomalies in the data if it were presented visually through dashboards, maps, and charts. United Way carefully evaluated several market-leading analytics tools before purchasing the WebFOCUS platform from Information Builders.
The Solution
With WebFOCUS, United Way created a self-service analytics environment to visualize data collected during large research studies, enabling local United Ways to learn from their peers, share best practices, and discover opportunities to improve. United Way currently uses WebFOCUS to better track the effectiveness of its charitable activities through PerformanceLink, a self-service BI portal that empowers workers to manipulate performance data and build their own dashboards, reports, and scorecards. Employees and volunteers throughout the United Way ecosystem now access the portal to better understand the needs of the 61 million people United Way serves each year. The BI and analytics product United Way sought had to include built-in security to partition various data sets. It also had to be user-friendly enough to enable staff members to create customized scorecards.
Operational Impact
Quantitative Benefit
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