Company Size
1,000+
Region
- America
Country
- United States
Product
- AirMagnet Enterprise
Tech Stack
- Wireless Intrusion Detection system (WIDS)
- Wireless Intrusion Prevention System (WIPS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Retail
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- System Integration
About The Customer
The customer is a large grocery chain based in the U.S. with more than a thousand convenient store locations spread across ten Southeastern and Mid-Atlantic states. The company employs more than 65,000 employees and is known for its customized products and services offered at highly competitive prices. Due to its convenience and attention to customer care, more than ten million consumers a week frequent their locations. The company maintains high standards when it comes to being compliant with government regulations. Today’s shoppers have embraced the Internet of Things and often use their cell phones for on-line store applications, shopping lists, and/or coupon apps that all depend on in-store wifi to operate.
The Challenge
The U.S. grocery chain was under pressure to secure and protect the wireless infrastructure across thousands of stores and ensure compliance with Payment Card Industry Data Security Standards (PCI DSS) and Sarbanes-Oxley regulations. The existing in-house wireless tools lacked the capabilities that would enable IT to comply with these stringent rules. Failure to meet PCI DSS mandates carried the risk of millions of dollars in fines, not to mention the potential of damaging the grocer’s highly respected brand. The company also wanted to secure their wireless networks against rogue access points to protect customer cell phones from the risk of being hacked or having personal data stolen. Beyond exposure to hacking, the company required service assurance for its network in order to ensure that wireless intrusion protection and detection systems were constantly connected. Also, IT needed remote troubleshooting capabilities because flying personnel to distant locations wasn’t always feasible or cost-effective.
The Solution
To assure wireless integrity and PCI DSS compliance of the grocer’s wireless network, the IT team turned to NETSCOUT’s AirMagnet. AirMagnet Enterprise sensors were deployed in more than a thousand of the company’s stores. This solution is a comprehensive 24x7 Performance Monitoring & Wireless Intrusion Detection system (WIDS) / Prevention System (WIPS) that satisfied the security, performance and compliance demands of the grocer’s expansive business. With one sensor per store, agnostic to the wifi vendor, AirMagnet Enterprise system scans around the clock for potential causes of wireless service degradation, including channel interference, unauthorized clients, and other causes. Alarms are configured to alert IT if a rogue access point is detected, allowing the team to take decisive action to halt any intrusion before it grows and evolves into a damaging breach.
Operational Impact
Quantitative Benefit
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