Case Studies > Tyneso Success Story

Tyneso Success Story

Customer Company Size

SME

Region

Europe

Country

Belgium
Germany
Netherlands

Product

Continuum Command
Continuum Fortify
Continuum Recover

Tech Stack

Network Operations Center (NOC)
Security Operations Center (SOC)
Endpoint Security

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Revenue Growth

Technology Category

Analytics & Modeling - Predictive Analytics
Cybersecurity & Privacy - Endpoint Security
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Professional Service
Software

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Maintenance
Remote Asset Management

Services

Cloud Planning, Design & Implementation Services
Cybersecurity Services
System Integration

About The Customer

Tyneso, founded in 2005, initially started as a value-added hardware reseller but soon transitioned to a services model to provide greater value to its customers. The company operates in the Benelux and German markets, targeting companies with 50-500 employees. Tyneso focuses on building long-term relationships with its clients, serving as a trusted advisor to help them transform their businesses to become more efficient and productive. The company has a small in-house team and relies on outsourcing partners to provide round-the-clock service and support.

The Challenge

Early in its transition to a services model, Tyneso faced significant challenges with day-to-day firefighting, which made it difficult to focus on higher-level customer needs. The company often woke up to discover that a server had gone down overnight, causing customers to lose productivity. With a small in-house team, Tyneso needed a solution that could provide 24x7 service and alleviate the constant firefighting. They were looking for an outsourcing partner that could offer round-the-clock coverage through a Network Operations Center (NOC).

The Solution

Tyneso adopted Continuum's suite of solutions to address its challenges. They implemented Continuum Command to manage and monitor every server and endpoint, backed by Continuum's NOC services. For smaller customers with on-site servers, Tyneso uses Continuum Recover for backup and recovery. Additionally, every customer receives Continuum Fortify for Endpoint Security to prevent hacking incidents. The Continuum NOC and Security Operations Center (SOC) provide round-the-clock coverage, allowing Tyneso to deliver higher SLAs with less downtime. This setup has enabled Tyneso to focus on growth and strategic IT planning for its customers.

Operational Impact

Tyneso can now provide round-the-clock coverage without having to grow its own technical staff, thanks to Continuum's NOC and SOC services.
The company has been able to deliver higher SLAs with less downtime, resulting in happier customers and a more relaxed team.
Tyneso has been able to focus on growth, meeting new prospects, and investing in new office space.
The addition of security services has strengthened customer relationships and increased revenue per customer.
Tyneso's dedicated technical staff, trained by Continuum, provide greater value by understanding the specific needs of their customers.

Quantitative Benefit