SweetProcess > Case Studies > Turkstra Lumber Enhances Employee Efficiency with SweetProcess

Turkstra Lumber Enhances Employee Efficiency with SweetProcess

Applicable Industries

Buildings
Cement

Use Cases

Building Automation & Control
Time Sensitive Networking

Services

System Integration

About The Customer

Turkstra Lumber is a company established in 1953, with over 70 years of experience in offering building-related services. The company is committed to helping builders get through the most tedious aspects of building, offering a complete service from selecting building materials to picking the right size or structure and transporting the materials to the building site at the right time. Turkstra Lumber adds a modernized touch to its services with the use of modern technology to simplify and enhance the building process. The organization is keen on creating a conducive working environment for its employees and shares the same sentiments for its customers, offering them high-quality services.

The Challenge

Turkstra Lumber, a company with a long-standing history of offering building-related services, was facing challenges in streamlining its business processes and procedures. Despite having a competent team, the lack of a coordinated approach led to inconsistencies across the organization. The team was effective at their job without documented processes, but they weren’t as coordinated as they should be. They performed tasks in different ways, creating inconsistency across the organization. The company initially tried to document their processes in Excel sheets, but the results were far from satisfactory. The lack of a centralized knowledge base and a platform for effective documentation was hindering the company's quest to be more strategic and sophisticated in their operations.

The Solution

The solution to Turkstra Lumber's challenges came in the form of SweetProcess, a workflow system that was discovered by an MBA intern working with the company. Despite initial skepticism about the system's ease of use, the company soon realized that SweetProcess was the right fit for their needs. SweetProcess offered a more visual approach to documentation, making it easier for the team to understand and follow the processes. It also allowed the company to create a centralized knowledge base where team members could easily find all work-related information. Furthermore, SweetProcess fostered collaboration among employees by allowing everyone to contribute to creating business processes, procedures, and policies. This not only empowered the employees with the right resources to do their jobs but also made them more productive.

Operational Impact

The implementation of SweetProcess in Turkstra Lumber's operations led to several qualitative benefits. The ease of documentation provided by SweetProcess caught the attention of the team, making the process of documenting business procedures and policies more efficient. The creation of a centralized knowledge base allowed employees to easily access all work-related information, reducing the chances of avoidable mistakes. The system also boosted employee efficiency by equipping them with the necessary business processes and procedures to perform tasks efficiently. Furthermore, SweetProcess fostered team collaboration by allowing everyone to contribute to creating business processes, procedures, and policies, leading to more practical and effective processes.