Trusted Healthcare Communication with Diagnotes on Kaleido: A Blockchain Solution

Diagnotes is a healthcare-focused team and communication platform that aims to streamline workflows, increase communication efficiencies, and reduce medical errors. The platform is designed for healthcare providers and their patients, connecting every member of the care team via secure text, voice, and video. Diagnotes also provides integration with any EHR system, giving everyone real-time access to care team members and patient information. The company is committed to ensuring data security and trust, and to this end, it has integrated its platform with blockchain technology. Diagnotes is a customer of Kaleido, a blockchain platform.

The healthcare sector is a complex ecosystem that requires seamless coordination and collaboration between various participants including doctors, clinicians, nurses, administrative staff, and patients. However, the lack of proper coordination and collaboration often leads to administrative waste, which is estimated to exceed $200B annually in the US. This inefficiency accounts for up to 34% of total healthcare costs. The costs are even higher when considering the real health consequences of delayed or improper diagnosis due to misinformation. Furthermore, the healthcare sector deals with sensitive data, including Personally Identifiable Information (PII), which cannot be shared outside of the immediate network. Therefore, healthcare workers need to have confidence in the data they use, and healthcare organizations need to ensure data integrity and know that the data was not tampered with.

Diagnotes, a Kaleido customer, developed a healthcare-focused team and communication platform that streamlines workflows, increases communication efficiencies, and reduces medical errors. The platform connects every member of the care team via secure text, voice, and video, and provides integration with any EHR system, giving everyone real-time access to care team members and patient information. The platform also automates and gives team members access to on-call schedules and directories, connecting them with the best contact at any given moment. To ensure data security and trust, Diagnotes integrated their healthcare platform with blockchain technology. This allows for proof of tamper-free, non-altered messages, simplifying the audit process and saving healthcare workers time. The Diagnotes platform supports tens of thousands of users per month, generating over 1M messages and images, and stores the signatures, or hashes, of every message and communication on a private, permissioned blockchain running on Kaleido.

• The integration of blockchain technology into the Diagnotes platform has provided immense benefits. It has not only streamlined workflows and increased communication efficiencies but also ensured data security and trust. The platform allows healthcare workers to focus on patients by bringing together treatment teams and providing everything they need in one, easy-to-use integrated experience. The blockchain integration also provides proof of tamper-free, non-altered messages, simplifying the audit process and saving healthcare workers a lot of time. Furthermore, the platform's intuitive interface, available on desktops, tablets, or smartphones, makes it easy for clients to access information. Looking forward, Diagnotes plans to provide a patient channel that would be connected to every healthcare provider and organization in the patient’s network, giving patients more control over their healthcare data.

• Reduction in administrative waste in healthcare, which exceeds $200B annually in the US

• Supports tens of thousands of users per month

• Generates over 1M messages and images per month