Triton Technologies Accelerates Hiring with 24/7 AI Recruiting Assistance
Company Size
1,000+
Product
- Olivia
Tech Stack
- AI Recruiting Assistant
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Machine Learning
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Triton Technologies is a leader in the contact center and business process outsourcing industries, known for providing exceptional customer experiences and top-tier business solutions globally. The company places a strong emphasis on investing in its employees by offering in-house training, a comfortable work environment, excellent benefits, and growth opportunities. Triton’s commitment to excellent customer experiences extends to its employees and employment brand, starting from the very first interaction with potential candidates. As the company continues to expand, it has adopted innovative solutions to scale its recruitment process while maintaining a personal touch.
The Challenge
Prior to implementing Olivia, Triton Technologies faced significant challenges in their recruitment process. The team conducted phone screenings to understand each candidate’s fit and ability to perform in the role. However, as the company grew, recruiters had less time to spend with each candidate, making it difficult to maintain the quality of the screening process. The high volume of candidates and the need for a personal touch in the recruitment process were becoming increasingly difficult to manage. Additionally, the traditional methods of phone calls and emails were proving to be inefficient, leading to wasted time and effort. The company needed a solution that could handle high volumes of candidates while maintaining a personal and engaging experience.
The Solution
To address the challenges in their recruitment process, Triton Technologies implemented Olivia, an AI Recruiting Assistant. Olivia helps the team analyze candidate interactions to gauge their personality, professionalism, and communication skills. This allows recruiters to spend more time making meaningful connections with top prospects rather than conducting initial screenings. Olivia engages with candidates 24/7, answering their questions, assisting them throughout the process, and connecting them with recruiters when appropriate. This has drastically sped up the time to hire and reduced the waiting time for candidates. Olivia also allows recruiters to communicate with candidates over text, automatically schedule top talent, and streamline the recruitment process. This has made the process more personal and efficient, especially for younger candidates who prefer mobile interactions.
Operational Impact
Quantitative Benefit
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