Case Studies > Travis Perkins Goes Paperless with Microlise ePOD

Travis Perkins Goes Paperless with Microlise ePOD

Company Size
1,000+
Region
  • Europe
Country
  • United Kingdom
Product
  • Microlise ePOD
  • Zebra Technologies TC55
  • Microlise DriveTab
Tech Stack
  • Android
  • Satellite Navigation
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Fleet Management Systems (FMS)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Construction & Infrastructure
  • Retail
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Fleet Management
  • Remote Asset Management
  • Track & Trace of Assets
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Travis Perkins has been supplying the building and construction trades for more than 200 years. It is a builders’ merchant and retailer operating a nationwide network of stores and warehouses to keep tradesmen and home improvers supplied with building equipment and tools. Beyond this, the company also operates 21 distinct businesses in the UK and owns 19 separate brands which deliver all kinds of building materials for the construction trade. Brands including Wickes, Benchmarx, Tile Giant, BSS, PTS, City Plumbing Supplies, Tool Station, Keyline, CCF and Insulation Giant deliver to every corner of the United Kingdom.
The Challenge
Until recently, all businesses within the Travis Perkins group had a very manual process when it came to deliveries. With a reliance on paper-based processes they wanted to find a more efficient, easier way of providing a signature to customers in an electronic format, whilst boosting safety and improving delivery accuracy and giving drivers the tools they need.
The Solution
With Microlise electronic Proof of Delivery, Travis Perkins drivers now have a handheld terminal and when they go to site, they get customers to sign on screen. That captures the customer signature which can then be emailed across to the customer or stored for customer facing personnel to easily access. So far, more than 2,100 devices have been deployed for Travis Perkins drivers across the group. There are a number of additional features delivered by the product including safety checks, performed via the handheld in cab device. The drivers receive their consignment manifest after daily safety checks have been made at the beginning of each shift, cutting out any possibility of any element of the checks being overlooked. Travis Perkins also has satellite navigation, linked directly to the day’s delivery schedule, through Microlise ePOD.
Operational Impact
  • With a 98% adoption rate among drivers within a short time frame, both the hardware and software involved with the project have shown themselves to be simple to use.
  • The Microlise ePOD solution has helped Travis Perkins to move towards a paperless delivery operation, whilst improving the processes involved in managing delivery and collection.
  • Microlise ePOD also enables drivers to take photographs of the drop which is being carried out. This can be used for many reasons, such as proving where the drop has been made, identifying restrictions on site, or documenting other important aspects of the delivery process and boosting delivery accuracy.
  • With this technology in the cab and in the pocket, drivers now have sign-on glass, barcode scanning and image capture functionality at their fingertips to improve delivery accuracy and reduce administration overheads.
Quantitative Benefit
  • More than 2,100 devices have been deployed for Travis Perkins drivers across the group.
  • 98% adoption rate among drivers within a short time frame.

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