Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Microlise Fleet Management System
- Ruggedised In-Cab Tablet Device
Tech Stack
- Telemetry
- Real-Time Driver Status Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Eddie Stobart is one of the best-known and largest fleet operators in the UK, managing over 2,000 vehicles and employing more than 5,000 staff. Traditionally focused on the consumer and retail sectors, the company has been diversifying into new areas such as industrial markets, manufacturing, and e-commerce. This diversification has brought about new challenges and demands, requiring advanced technological solutions to support their operations. Eddie Stobart sought a technology partner to help them enter new markets and enhance customer service and efficiency. The company has a long-standing reputation for reliability and innovation in logistics and transportation, making it a significant player in the industry.
The Challenge
As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff. Eddie Stobart has been diversifying into new sectors. The demands of each of these new sectors are subtly different and the team understood that technology would be needed to underpin everything the organisation planned to do. Traditionally focussed on the consumer and retail sectors, Eddie Stobart is now growing in areas such as industrial markets, manufacturing and e-commerce. The company was looking for a partner that would deliver technology enabling it to enter new markets and drive even better customer service and efficiency.
The Solution
Having used telemetry for a number of years, Eddie Stobart recognized that their existing technology had reached its limits and required an upgrade. The company's Chief Information Officer, John Court, challenged Microlise to deliver a cutting-edge solution that would push the boundaries of current capabilities. Microlise responded by implementing a new fleet management system that includes ruggedized in-cab tablet devices for drivers. This system provides real-time status updates on drivers, allowing the customer service team to proactively manage deliveries and reduce inbound calls from drivers. The new system also offers detailed performance data on drivers and moves the company away from paper-based processes, ensuring a reliable audit trail.
Operational Impact
Quantitative Benefit
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