AuraQuantic > Case Studies > Toyota Spain's Implementation of ISO 14001 Environmental Management System

Toyota Spain's Implementation of ISO 14001 Environmental Management System

Technology Category

Cybersecurity & Privacy - Security Compliance
Sensors - Environmental Sensors

Applicable Industries

Automotive
Education

Applicable Functions

Human Resources
Maintenance

Use Cases

Indoor Air Quality Monitoring
Outdoor Environmental Monitoring

Services

System Integration
Training

About The Customer

Toyota Spain is a branch of Toyota, a world leader in hybrid cars thanks to its Hybrid Synergy Drive ® technology. The company's main priorities are superior quality and client satisfaction. Toyota Spain markets 13 different models, with over 60 versions including an array of sedans, minivans and four wheel drives, using petrol, diesel and Hybrid Synergy Drive (HSD) engines. The company has a network of 80 dealers, with more than 58,500 vehicles sold in Spain during 2016. Toyota Spain promotes the ISO 14001 Environmental Management Standard throughout their dealer’s network in Spain relying on the GEA-TOYOTA application, developed with the AuraQuantic BPM Suite.

The Challenge

Toyota Spain, as part of its environmental commitment, aimed to implement the ISO 14001 Environmental Management System across its entire Official Dealer Network. This system had already been adopted by over 80% of Toyota dealers in Spain, with the goal of achieving 100% certification. The main challenges faced by Toyota Spain included the implementation of an effective management system that ensured compliance with current legislation, minimizing environmental impact, and optimizing processes that could potentially impact natural resources. The company needed a solution that would make environmental management in many centers both feasible and efficient, simplifying performance improvement analysis, increasing visibility, and ensuring compliance with legal environmental obligations, all while utilizing only the necessary human resources.

The Solution

Toyota Spain contracted AUREN, a multidisciplinary consultancy firm specializing in Systems Standardization and Information Technology, to support the implementation of the ISO 14001 environmental regulation. AUREN adapted the environmental processes for the dealers in the Toyota Spain network and provided support prior to certification. They introduced Toyota Spain to the AuraQuantic BPMS platform, on which they modeled and automated the processes corresponding to the ISO 14001 regulation and other internal processes, resulting in the creation of the GEA-TOYOTA solution. This solution was complemented by the environmental Maintenance Compliance and Legal Requirements services provided by AUREN’s technical specialists. The Toyota Spain Environmental Administrator also received training on the application, which has been instrumental in the automation of processes and management of the system across the entire network. The entire system is now controlled by minimal staff at the Toyota Spain headquarters.

Operational Impact

The implementation of the ISO 14001 environmental regulation and the GEA-TOYOTA solution has allowed Toyota Spain to establish an effective environmental management system. This has led to process improvements across all its centers and ensured compliance with legal environmental obligations. The system has been implemented using only the necessary human resources from Toyota Spain and its distributors, optimizing the use of economic resources. The solution has also improved communication and analytical capacity, and increased the speed of internal audits. The system is accessible to all members of the extended team, allowing for coordinated and homogenized participation in system processes and sharing of documentation stored in the document management repository.

Quantitative Benefit