Top European Bank Chooses Strobe, Gets Results
Company Size
1,000+
Region
- Europe
Country
- Austria
Product
- Compuware Strobe
- Topaz Workbench
Tech Stack
- Mainframe Systems
- SQL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Process Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
About The Customer
IT Solutions Austria is the IT services branch of the Erste Group, one of the leading financial services companies in Central and Eastern Europe. The company has around 46,000 employees, 2700 branches and 16.2 million customers in seven countries. Maintaining the quality and cost efficiency of the Erste Group’s data center operations falls under their responsibilities. In 2012, s IT Solutions Austria decided to outsource mainframe operations. This change caused the company to re-evaluate all of its mainframe vendor relationships to see if it could reduce costs by further consolidating with other vendors.
The Challenge
IT Solutions Austria, the IT services branch of the Erste Group, a leading financial services company in Central and Eastern Europe, was tasked with maintaining the quality and cost efficiency of the Erste Group’s data center operations. In 2012, the company decided to outsource mainframe operations, which led to a re-evaluation of all its mainframe vendor relationships to see if it could reduce costs by further consolidating with other vendors. IT Solutions Austria was already using Compuware Strobe to analyze the behavior of its mainframe applications, and it valued the capabilities Strobe provided. However, the company considered migrating to a competing solution to save money.
The Solution
s IT Solutions Austria started their evaluation process by reviewing its requirements with local technical specialists from both companies. As is the case with most financial services companies, the Erste Group has seen mainframe transaction workloads and the overall complexity of its IT environment increase substantially as a result of online banking and mobile apps. The ability to identify and resolve mainframe resource consumption issues became an essential part of both controlling costs and safeguarding the application service levels that play such an important role in customer satisfaction. Strobe clearly surpassed the competition across all of the decision criteria. It delivers rich insight into application behavior and resource utilization for both transactional and Batch-processing applications in all of the used environments. Its easy-to-use interface is as intuitive for distributed staff as it is for mainframe specialists. And it provides the integration that is so important for fast, accurate problem resolution across Ops and Dev teams.
Operational Impact
Quantitative Benefit
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