Onfleet > Case Studies > TOOLBX Streamlines Construction Material Delivery with Onfleet

TOOLBX Streamlines Construction Material Delivery with Onfleet

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Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
  • Sensors - GPS
Applicable Industries
  • Cement
  • Construction & Infrastructure
Applicable Functions
  • Logistics & Transportation
  • Procurement
Use Cases
  • Construction Management
  • Last Mile Delivery
About The Customer
TOOLBX is an all-in-one construction material procurement platform for residential and commercial contractors. The company delivers materials directly to job sites on the same day they are ordered, ensuring that construction projects keep moving. TOOLBX serves a growing customer base of professional builders who rely on them for their construction material needs. The company operates in Toronto, Ottawa, and Vancouver, and is planning to expand into other major cities across Canada. TOOLBX's platform is particularly valuable to builders who need to overcome major hurdles that could derail their project timelines, such as the inability to visit stores for materials or long waits for curbside delivery.
The Challenge
TOOLBX, a leading construction material procurement platform, faced the challenge of ensuring timely delivery of materials to job sites. With 60% of their orders being placed the night before, the company needed an efficient system for automatic routing and route optimization. The challenge was further intensified by the COVID-19 pandemic, which led to a surge in demand as contractors turned to TOOLBX to keep their projects running smoothly despite material waits. The company also faced the challenge of reducing wait times for customers even as restrictions on big box stores were lifted in Canada. The need for a solution that could provide real-time tracking and GPS support for express deliveries was paramount.
The Solution
TOOLBX partnered with Onfleet, a platform that provides seamless automatic routing and route optimization. This allowed the TOOLBX team to focus on customer service and order fulfillment. Onfleet's user-friendly interface was appreciated by the dispatchers at TOOLBX. The platform also provided the logistics, real-time tracking, and GPS support needed for TOOLBX's express delivery option, which delivers materials to builders within two hours. Onfleet's features were not only beneficial to the internal team at TOOLBX but also to the delivery drivers and end customers. The drivers could onboard in just 10 minutes and found the features easy to understand. The end customers appreciated the real-time tracking and proof of delivery features, which helped build trust between the drivers, suppliers, and customers.
Operational Impact
  • The partnership with Onfleet has significantly impacted TOOLBX's business model. The automatic routing feature has been likened to having a smarter employee assisting with tasks, providing efficient routing suggestions that may not have been previously considered. The real-time tracking and proof of delivery features have also helped build trust between drivers, suppliers, and customers. Customers can view photos of previous deliveries to verify the correct material was delivered or rectify any mistakes. The reliability and ease of use of Onfleet's platform have given TOOLBX the confidence to scale and set up in new cities across Canada.
Quantitative Benefit
  • 60% of TOOLBX’s orders are processed the night before, demonstrating the efficiency of Onfleet's automatic routing and route optimization.
  • The express delivery option, supported by Onfleet, delivers materials to builders within two hours.
  • Onfleet's user-friendly interface allows drivers to onboard in just 10 minutes.

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