Thrive Automation: Revolutionizing SMB Landscape with RPA
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Maintenance
- Product Research & Development
Use Cases
- Leasing Finance Automation
- Material Handling Automation
About The Customer
Thrive Automation caters to a wide variety of clients in different market segments and industries, primarily small and medium-sized businesses (SMBs) in Canada. These SMBs form a significant part of the Canadian economy, contributing to 98% of all companies and employing 63.8% of the total workforce. The mission of Thrive Automation is to help these SMBs simplify their processes in such a way that they cannot imagine operating without automation. They believe that all businesses, irrespective of their size and scale, can realize the full potential of their operations by maximizing corporate, environmental, and social outcomes.
The Challenge
Small and medium-sized businesses (SMBs) form a significant part of the Canadian economy, accounting for 98% of all companies and employing 63.8% of the total workforce. Thrive Automation, established in 2019 in Ontario, Canada, recognized a growing demand for automation in traditional ERP and CRM solutions among these SMBs. As a Managed Service Provider (MSP), Thrive Automation was tasked with implementing technology involving systems or network maintenance, project management, and business analysis. The challenge was to find a suitable Robotic Process Automation (RPA) vendor that could meet the diverse needs of their clients across different market segments and industries. The bar was set high as the team had to leverage leading automation platforms and assign projects based on the specific needs of each client.
The Solution
Thrive Automation found a powerful ally in ElectroNeek's automation ecosystem. The team analyzed ElectroNeek's subscription-based bot license model and discovered new ways to leverage it for clients of different sizes. This process included leads provided by ElectroNeek, which helped Thrive Automation secure two clients within six months. ElectroNeek's automation ecosystem offered flexible web data capture capabilities, especially the bot interactions that could be developed for browser-based applications. This allowed Thrive Automation to deliver affordable and scalable solutions to SMBs. The collaboration with ElectroNeek also involved a close working relationship with their customer support and product development teams, which helped eliminate any operational hiccups. This partnership brought a shift in mentality for Thrive Automation, enabling them to help clients solve problems with automation and grow their businesses.
Operational Impact
Quantitative Benefit
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