Thermon's Digital Transformation: Halving Training Time with SwipeGuide
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Robots - Wheeled Robots
Applicable Industries
- Education
- Telecommunications
Applicable Functions
- Maintenance
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- Training
About The Customer
Thermon is a global player in the field of heating, temperature maintenance, freeze protection, and environmental monitoring solutions. The company is committed to providing innovative and reliable solutions to meet the needs of their customers. They have a diverse range of products and services, designed to meet the unique requirements of various industries. Thermon's commitment to quality and innovation is evident in their continuous efforts to improve their operations and services. The company's decision to adopt the SwipeGuide platform is a testament to their commitment to leveraging technology to enhance their operations and improve the efficiency of their workforce.
The Challenge
Thermon, a global leader in heating, temperature maintenance, freeze protection, and environmental monitoring solutions, faced a significant challenge in training their frontline teams. The company needed a solution to standardize and streamline their training procedures, particularly for their kitting operations. The traditional methods were time-consuming and inefficient, leading to a longer time-to-effectiveness. Additionally, Thermon wanted to capture the expert knowledge of their tenured employees and reduce the amount of silent knowledge in their operations. They also needed to move employees in and out of new tasks or operations for a relatively short amount of time, requiring an agile solution.
The Solution
Thermon adopted the SwipeGuide platform as a digital solution to their standardization and frontline training requirements. SwipeGuide provided Thermon with the ability to digitize and document their Standard Operating Procedures (SOPs), while also crowdsourcing best practices and improvements from their expert workforce. The platform's ease-of-use and access to correct SOPs dramatically improved training times in key manufacturing processes. Supervisors were able to create highly visual, step-by-step SOPs at the line with mobile editing. The platform also allowed Thermon to capture the silent knowledge of experts and deliver it in the moment of need. During their trial with the SwipeGuide platform, Thermon was able to reduce their regular training cycle by half.
Operational Impact
Quantitative Benefit
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