The Show Must Go On! Cloud Space Inc. Saves The Art of Banksy
Company Size
1,000+
Region
- America
Country
- Canada
Product
- Datto Networking Appliance (DNA)
- Datto Access Points
- Datto Switch
Tech Stack
- 4G LTE
- CCTV Cameras
- Network Connectivity
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
- Networks & Connectivity - WiFi
Applicable Industries
- Pharmaceuticals
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Building Automation & Control
- Building Energy Management
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Cloud Space Inc. is a Managed Service Provider (MSP) based in Toronto, Ontario, known for delivering end-to-end managed services including business continuity, networking, and full infrastructure management. With over 25 years of experience, the company has built a reputation for providing 'white glove' IT services to a diverse clientele ranging from small businesses to large enterprises across various industries such as publishing, multimedia, entertainment, real estate, legal, and pharmaceutical. The company prides itself on its hands-on approach, ensuring that clients never have to worry about their technology stack. Cloud Space Inc. is led by Steve Radonic, the Chief Operations Officer, who emphasizes a personalized service model where the company assesses the client's environment, implements the appropriate technology, and monitors everything to ensure seamless IT operations.
The Challenge
Cloud Space Inc. faced a significant challenge when they were hired to provide full infrastructure design, development, and managed services for The Art of Banksy exhibit in Toronto. The exhibit required a robust and reliable IT infrastructure to support production, POS, network connectivity, and guest WiFi. The task was daunting as they had to transform a 10,000 square foot empty warehouse into a fully functioning exhibit space within a tight timeframe of 20 days. The challenge was further compounded by the need to ensure continuous uptime and reliable internet connectivity for the duration of the exhibit, which was crucial for ticket sales, gift shop operations, and overall guest experience. The situation became even more critical when the fiber line to the exhibit went dead, and the modem reset to factory settings, necessitating immediate and effective intervention to keep the exhibit running smoothly.
The Solution
To address the challenges posed by The Art of Banksy exhibit, Cloud Space Inc. implemented a comprehensive IT infrastructure solution using Datto Networking products. They installed five Datto Access Points, one Datto Switch, and one Datto Networking Appliance (DNA) to ensure robust network connectivity and WiFi coverage. The DNA provided 4G LTE failover capabilities, which proved crucial when the fiber line to the exhibit went down. Additionally, they installed 31 CCTV cameras to monitor the exhibits, ensuring security and operational oversight. The solution was designed to support over 30 staff members running POS systems for ticket sales, gift shops, and concessions, as well as providing main WiFi for executives and public WiFi for up to 250 guests per hour. Cloud Space Inc. also conducted nightly proactive health checks to monitor the system's performance and address any issues promptly. When the fiber line went down, the DNA automatically switched to 4G LTE, keeping the network operational for three days until the fiber line was repaired. This seamless failover ensured that the exhibit could continue without any disruptions, maintaining the guest experience and operational efficiency.
Operational Impact
Quantitative Benefit
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