The rubber really does hit the road
Company Size
1,000+
Region
- Pacific
Country
- Australia
Product
- TRIM Electronic Document Management System (EDMS)
Tech Stack
- Automated Rule-Based System
- Offline Capable Mobile Forms
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Field Services
- Maintenance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Hornsby Shire is a local government area located in the northern region of Sydney, New South Wales, Australia. The Shire extends from the suburb of Eastwood in the south to the Hawkesbury River town of Wisemans Ferry, covering a distance of approximately 53 kilometers. As of the 2011 Census, the Shire had an estimated population of 156,847. The Shire is responsible for a wide range of services and infrastructure, including parks, roads, and community facilities. Given its extensive area and diverse responsibilities, the Shire requires efficient and effective management systems to ensure the safety and well-being of its residents and employees.
The Challenge
Hornsby Shire faced significant challenges in maintaining consistency and accuracy in risk reporting across its various departments. The lack of a standardized approach led to potential downstream risks for Workplace Health and Safety (WHS). Different departments used their own versions of risk assessment forms, which created inconsistencies and inefficiencies. Additionally, the manual process of re-keying data into the Council's Electronic Document Management System (EDMS) was time-consuming and prone to errors. This situation necessitated a more streamlined and automated approach to risk management and data handling.
The Solution
To address these challenges, Hornsby Shire implemented a mobile field solution that standardized risk assessment forms and automated data entry into the Council's TRIM Electronic Document Management System (EDMS). The new mobile forms are designed to be user-friendly, with features such as color coding, hints, and offline capabilities to support field staff with varying levels of technical proficiency. The forms are automatically filed into the EDMS using a rule-based approach, eliminating the need for manual data entry and reducing the risk of errors. Additionally, the system allows for real-time form entry validation and integrates photos and annotations, making it easier to capture and document site-specific risks. This comprehensive solution not only improves the consistency and accuracy of risk reporting but also enhances the overall efficiency of the Shire's operations.
Operational Impact
Quantitative Benefit
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