The pure technology group protects client endpoints with ease
Company Size
11-200
Region
- Europe
Country
- United Kingdom
Product
- Bitdefender Cloud Security for Managed Service Providers (MSPs)
- Bitdefender GravityZone Full-Disk Encryption
- Citrix XenApp
- Citrix XenDesktop
- VMware Horizon View
Tech Stack
- Microsoft Azure
- Microsoft Exchange
- Microsoft SQL Server
- VMware ESXi
- Citrix XenApp
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Endpoint Security
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
The pure technology group (PTG) is a leading U.K. provider of technology services and solutions spanning cloud, hybrid, on-premise, and mobile environments. The talent, skill, and dedication of the people at PTG translate into exemplary client service and a total focus on tailoring solutions to clients’ requirements. PTG is headquartered in Leeds, England, and employs 120 people. As a managed service provider, PTG offers a range of IT services, including cybersecurity, to various clients. Their commitment to client satisfaction and security has driven them to seek the best solutions available in the market.
The Challenge
When the pure technology group (PTG), an IT managed service provider (MSP), used to offer cybersecurity protection, the standard was to implement the client’s preferred solution. However, using multiple security solutions, such as McAfee, Symantec, Sophos, and Trend Micro, became complicated. Advanced threats, such as crypto viruses, were bypassing these solutions and causing downtime for clients. The solutions were also difficult to use, and basic administrative tasks could disrupt clients’ workflow. For example, one of PTG’s security solutions would execute updates that systematically rebooted client servers for a law firm client during business hours, knocking employees offline. After evaluating various alternative solutions, PTG determined that Bitdefender Cloud Security for Managed Service Providers (MSPs) was the superior choice for endpoint protection.
The Solution
PTG uses Bitdefender Cloud Security for Managed Service Providers (MSPs) to provide antimalware, anti-virus, advanced anti-exploit, continuous processing monitoring, and content control to clients and its internal operations. PTG also uses Bitdefender GravityZone Full-Disk Encryption add-on module to automate managing BitLocker encryption keys. Bitdefender protects approximately 2,300 endpoints, including Microsoft Windows and Apple workstations, Microsoft Windows servers, VMware ESXi and Citrix XenApp virtual servers, and VMware Horizon View and Citrix XenDesktop virtual desktops. Applications and environments running in the Bitdefender-protected infrastructure include Microsoft Exchange, Microsoft SQL Server, Microsoft Azure, Microsoft Office 365, and Sage financial systems, among others.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
