The Future is Now for the Health Care Industry to Maximize Its Opportunities in the Digital Age
Company Size
1,000+
Region
- America
Country
- United States
Product
- NETSCOUT nGeniusONE® Service Assurance platform
- Adaptive Service Intelligence™ (ASI) technology
Tech Stack
- Internet of Things (IoT)
- Web 3.0
- PaaS/SaaS
- Big Data
- Unified Communications (UC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Testing & Certification
About The Customer
The customer in this case study is the health care industry at large, with a specific focus on health care providers. These providers are facing a new era of global computing, with profound implications due to the third evolutionary wave of IT. The industry is undergoing a Digital Transformation (DX) that is being driven by foundational technologies such as mobility, Internet of Things (IoT), Web 3.0, PaaS/SaaS, Big Data and Unified Communications (UC). Over the next decade, a 'digital thread' will enable a seamless flow of data across the health care value chain, from health care records and systems to patients interacting with care teams at any time and from anywhere. This shift from physical to digital assets is already underway and is expected to have significant impact and opportunities in the future.
The Challenge
The health care industry is facing the third evolutionary wave of IT with implications so profound analysts believe it is a new era of global computing. Digital Transformation (DX) will be galvanized by foundational technologies such as mobility, Internet of Things (IoT), Web 3.0, PaaS/SaaS, Big Data and Unified Communications (UC). During the next 10 years, a “digital thread” will unleash a seamless flow of data ranging from health care records and systems to patients interacting with care teams at any time and from anywhere. The shift from relying on physical assets to digital assets in the industry’s value chain is happening now, and its impact in the future will have more significance – and opportunities – than ever before. In addition, there are practical challenges to achieving a robust and functioning digital future.
The Solution
The solution to the health care industry's DX challenges is the NETSCOUT nGeniusONE® Service Assurance platform with its patented Adaptive Service Intelligence™ (ASI) technology. This platform combines continuous monitoring and multi-layered, real-time analytics capabilities, providing an integrated performance management solution for the most complex and demanding IT service delivery environments. The ASI technology continuously converts large volumes of traffic-based data into structured metadata that is optimized for real-time analytics platforms. This enables the maintenance of an evolving service delivery network infrastructure while ensuring a 24/7/365 availability of patient-critical applications. The NETSCOUT solution allows network and application teams to quickly identify and triage service performance issues and reduce risk to both the organization and the patients it serves.
Operational Impact
Quantitative Benefit
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