Nuvolo > Case Studies > The Connected Hospital – How One Hospital Tore Down Its Silos

The Connected Hospital – How One Hospital Tore Down Its Silos

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Equipment & Machinery
Healthcare & Hospitals

Applicable Functions

Facility Management
Maintenance

Use Cases

Construction Management
Track & Trace of Assets

About The Customer

The customer in this case study is a 300-bed hospital that was looking to expand and modernize its Emergency Department. The hospital had a leadership team that was using the office area and conference room that was needed for the expansion. The hospital had various support teams including the hospital construction team, the facilities team, IT, and supply chain. The hospital also had a real estate team that was responsible for negotiating lease terms for additional space. The hospital was committed to ensuring the security of its networked devices and had integrated its equipment to a third-party passive network monitoring application.

The Challenge

A 300-bed hospital was faced with the challenge of expanding and modernizing its Emergency Department (ED). The expansion required the ED to be pushed into the office area and conference room currently being used by hospital leadership. This posed a significant challenge as it required the relocation of the leadership team, the negotiation of new lease terms for additional space, and the coordination of various hospital support teams. Additionally, the hospital had to ensure that all networked devices they managed, known as operational technology (OT), were protected from cyberattacks. This was a complex project that required careful planning, coordination, and execution.

The Solution

The hospital utilized the Nuvolo Space product to identify unused space where the leadership team could be moved. The real estate team used the Nuvolo Real Estate product to negotiate new favorable terms to add additional space to their lease agreement. The hospital construction team used the Nuvolo Projects product to issue requests for proposals to construction companies and subcontractors for the necessary renovation work. The Nuvolo HTM Asset Management CMMS was used to inventory the new clinical equipment purchased for the ED, set them up on planned maintenance schedules, and create initial inspection work orders. The facilities team used their Nuvolo Facilities Maintenance CMMS to inventory the assets needed for the new spaces and assign work orders for the work that they needed to complete. The teams integrated their networked equipment to a third-party passive network monitoring application and used the Nuvolo OT Security product to identify cyber risks and establish response protocols on every device.

Operational Impact

The hospital was able to successfully expand and modernize its Emergency Department. The leadership team was relocated to a new space, and the necessary renovation work was completed. The hospital was able to manage clinical and facilities equipment, leases, projects, and space utilization all from the same solution. The hospital was also able to secure its networked devices against cyberattacks. The automated workflows helped the teams be more efficient and improve their performance. After all work was completed, the Nuvolo Space product was utilized again to document the expanded space usage in the ED and justify the increase in Medicare reimbursement submittals. The newly built executive conference room was added to the Nuvolo Reservations application so that staff could reserve the space for future meetings.

Quantitative Benefit

Managed clinical and facilities equipment, leases, projects, and space utilization all from the same solution
Secured networked devices against cyberattacks
Automated workflows helped teams be more efficient and improve their performance