The Co-operative Group selects Microlise as their Transport Management Solutions Provider
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Microlise Transport Management Centre
- Microlise Proof of Delivery
- Microlise Journey Planner
- Microlise Vehicle Tracking
- Microlise Trailer Tracking
Tech Stack
- Mobile Data Terminal
- GPRS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Co-operative Group is the largest mutual retailer in the UK, with a significant presence in the food sector. Its food division operates a fleet of over 1,000 vehicles, which collectively make around 1,300 trips per day to service 3,300 retail outlets across the country. The Co-operative Group is known for its commitment to ethical trading and community-focused initiatives. With such a large-scale operation, the company sought to enhance its transport and delivery management to improve efficiency, customer service, and reduce operational costs.
The Challenge
The Co-operative Food, operating over 1,000 vehicles and making 1,300 trips daily to 3,300 retail outlets, faced challenges in streamlining transport and delivery operations, improving customer service, and reducing paperwork. The main business driver was to increase fleet visibility, improve fleet productivity and utilization, and enhance service to stores. The Co-operative needed a solution that could handle both fixed and ad hoc routes, manage route and schedule adherence, and provide real-time updates to drivers and the transport operation team.
The Solution
The Co-operative Group selected Microlise as their Transport Management Solutions Provider after an extensive evaluation and pilot process. The Microlise Transport Management Centre was implemented to increase fleet visibility and productivity. The system integrates with The Co-operative's routing and scheduling package, receiving plans that include route information and manifests. The Microlise Journey Planner handles day-to-day route management, allowing for ad hoc changes and real-time communication with drivers via Mobile Data Terminals. The Microlise Proof of Delivery module, a mobile application, was customized to meet The Co-operative's operational needs, providing delivery and non-delivery task management, trip sheet and site information, and real-time data upload via GPRS. The system also includes temperature and door monitoring, with tracking units connected to temperature loggers and door sensors to ensure compliance and security.
Operational Impact
Quantitative Benefit
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