The Casino Group is optimizing its delivery routes in real-time with Opti-Time Software.
Company Size
1,000+
Region
- Europe
Country
- France
Product
- Opti-Time Software
Tech Stack
- Real-time Optimization
- Geolocation
- Smartphones Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
C-discount.com, founded in 2008, is a last-mile delivery branch of the Casino Group. The company primarily manages home delivery from its logistics hub to numerous regional agencies and offices. As a rapidly growing entity, C-discount.com handles the delivery of millions of products each year. The company needed to set up a centralized and automated appointment booking and home delivery workflow, including electronic delivery notes, to sustain its growth. Additionally, real-time and continuous optimization of volume-driven appointment scheduling was crucial. The company required a tool that could integrate into its information system and consider all necessary delivery parameters, such as product nature, size, delivery staff capabilities, service type, and client requirements.
The Challenge
The Challenge for C-discount.com: Optimizing the delivery of millions of products each year. Founded in 2008, C-discount.com is a last-mile delivery branch of the Casino Group, principally managing home delivery, from its logistics hub to dozens of regional agencies and offices. To sustain C-discount.com’s steady growth, it quickly became of paramount importance for the company to consider: setting up a centralized and automated appointment booking and home delivery workflow (with electronic delivery notes); real-time and continuous optimization of volume-driven appointment scheduling. With several hundred thousand products to deliver, Cdiscount.com must be able to integrate into its information system a tool that takes into account all the required delivery parameters, such as the nature of the product, its size, delivery staff’s capabilities, the type of service required as well as the client’s.
The Solution
Following a request for proposal, C-discount.com quickly chose to implement the Opti-Time software dedicated to Enterprise use, mainly for its route optimization performance, its customizable UI, and a real-time appointment booking module integrated within the tool, a rare feature. Flexible and scalable, the Opti-Time solution enables C-discount.com to upgrade its delivery system over time, ensuring optimal route scheduling management. In April 2010, C-discount.com incorporated mobility into its system, equipping its delivery staff with smartphones connected to the Opti-Time tool. This allowed delivery staff to retrieve their roadmap each morning and input their delivery report directly into the terminal, enabling real-time schedule updates in Opti-Time. This system also allowed the generation of electronic delivery notes, avoiding data loss, and making it easier to reissue a delivery note if required. In 2012, the new C-discount website was launched, enabling customers to track their parcels. An order number is entered in the dedicated box, and a connection is established with Opti-Time to display the delivery status. At the beginning of 2013, delivery vehicle geolocation was added to the system, enabling complete product traceability. In June 2013, a new route optimizer was installed to allow for batch (overnight) optimization in addition to real-time (daytime) optimization. Several workflows per day can now be integrated into the solution, achieving the best possible granularity of delivery schedule updating. The current system is updated two to three times a year with new functionalities and updated map data to ensure the most accurate and reliable route plans on the market.
Operational Impact
Quantitative Benefit
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