The BPM-O story: creating opportunities for KPMG with IBM Business Process Manager
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- IBM Business Process Manager
- BPM-O
Tech Stack
- Business Process Management
- Microsoft Visio
- Microsoft Excel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- System Integration
- Software Design & Engineering Services
About The Customer
KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and operates from 22 offices across the UK with approximately 11,500 partners and staff. The UK firm recorded a turnover of GBP1.8 billion in the year ended September 2013. KPMG is a global network of professional firms providing audit, tax, and advisory services. It operates in 155 countries and has 155,000 professionals working in member firms around the world. KPMG decided to offer UK banking clients a quick-to-deploy, end-to-end solution to meet their post-financial-crisis regulatory needs.
The Challenge
Following the financial crisis, the UK banking sector was faced with a tidal wave of regulatory change. Banks suddenly found themselves in a situation where these issues needed to be addressed concurrently, and within tight deadlines. The potential size of customer payouts and regulatory fines was at a level which meant these issues were regular boardroom-level agenda items, so the stakes were high. The immediate response of most banks to such time-critical and unforeseen needs was to build pop-up operations. These were supported by spreadsheets and small databases, and employed significant numbers of temporary staff. However, the situation demanded a more strategic response to ensure the right customer outcomes, repair reputation and manage regulatory exposure.
The Solution
KPMG selected IBM® Business Process Manager and enhanced it by developing an optimizer application. This combined “BPM-O” solution improves speed to market for both solutions and change. The K-CRC business model would see KPMG delivering a completely different client solution by combining robust, enterprise-class case management technology with KPMG regulatory subject-matter expert knowledge, a secure KPMG data centre for hosting the solution, and an efficient and effective operational delivery capability. KPMG invested in developing an optimiser application to work in conjunction with the standard IBM Business Process Manager application. The optimiser, which is known as “BPM-O”, effectively enables trained business analysts, rather than BPM configuration programmers, to construct or change business processes and associated rule-sets, with very limited IT involvement.
Operational Impact
Quantitative Benefit
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