Telco’s Partner Management System
Company Size
1,000+
Product
- WaveMaker
Tech Stack
- WaveMaker
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer is a niche telecom consulting, business intelligence, and technology solutions provider with an exclusive focus on the IT & Telecommunications industry. Their team has decades of international experience in the IT & telecom industry, having previously worked with or within large telecom companies. The Partner Management System required a new interface for customers and Telcos to access their data. WaveMaker was adopted to improve and upgrade the system with a quick turnaround time.
The Challenge
Continuous feedback was being exchanged as the functionality was developed and demoed to various stakeholders. Role-based data control was essential, where the admin user had access to all Telco and Customer data, Telco users had access to only their Customer data, and Customers had access to only their data. The password expired every 24 hours, forcing users to change it upon login. Admin users needed the ability to select multiple Work Orders and update the Approval and Fulfilment Status. Additionally, there was a need for Admin users to upload Partner Transactions using a delimiter-separated file. Rich dashboard reports were required to provide a complete overview of the system and actions that required the Admin user's attention, along with exhaustive drill-down reports.
The Solution
The existing partner management application is used by telecom companies to manage their customer billing of partner products. Key system functionalities included providing a flexible way of managing partners, products, and orders, order generation defining the relationship between the telco, partner, and customer, and a rich dashboard for various reports. Recent upgrades included features such as recent activities awaiting action (new product, customer pricing, failed order), feeds and notifications in the dashboard, role-based access for various pages/functionalities, password expiry every 2 months along with a password reset facility, and the ability to create and modify new products, their pricing, and revenue share.
Operational Impact
Quantitative Benefit
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