Technical Publications: A Core Strength
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- United States
- Germany
- India
Product
- Content Management and Structured Authoring environments
- Rich Media Manuals
- Multimedia Programming and Systems Integration
Tech Stack
- Content Management
- Structured Authoring
- Multimedia Programming
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Aerospace
- Automotive
Applicable Functions
- Product Research & Development
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Lionbridge is a global leader in the creation of technical publications and user support/product documentation. With over 20 years of experience, the company serves a wide range of industries including aerospace, agriculture, automotive, construction, defense, education, energy, industrial/manufacturing, IT, life sciences, telco, and transportation. Lionbridge's production capabilities span various media formats such as print, web, multimedia, and mobile devices. The company has multiple full-service content development centers in North America, Europe, and Asia, and employs over 700 content development experts across three continents. Lionbridge is known for its deep expertise in content creation and translation, making it the largest provider of combined technical publications and localization in the world.
The Challenge
Lionbridge faced the challenge of creating and managing technical publications and user support/product documentation across various media formats. The company needed to ensure compliance with industry standards, deploy content to global audiences, and leverage global locations for cost-effective production. Additionally, Lionbridge aimed to enhance content creation for ease of translation and effectively outsource entire projects or documentation requirements.
The Solution
Lionbridge's solution involved leveraging its expertise in content authoring and technical publications to help companies reuse assets across different product sets in a modular way. The company utilized Content Management and Structured Authoring environments to publish assets to multiple deliverables and formats, ensuring compliance with industry standards. Lionbridge's global presence allowed it to deploy content to global audiences and support in-country development centers for low-cost production. The company's language skills and combined processes enhanced its capability to create content for ease of translation. Lionbridge also offered end-to-end documentation services, including technical publications, rich media manuals, visual/media design and development, multimedia programming and systems integration, quality assurance, and localization.
Operational Impact
Quantitative Benefit
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