Buildertrend > Case Studies > Tass Construction: Enhancing Client Experience and Efficiency with Buildertrend

Tass Construction: Enhancing Client Experience and Efficiency with Buildertrend

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Applicable Industries
  • Cement
  • Construction & Infrastructure
Applicable Functions
  • Quality Assurance
Use Cases
  • Construction Management
  • Construction Site Monitoring
Services
  • Testing & Certification
About The Customer
Tass Construction Group is a custom home builder based in Sydney, Australia. The company was established in 2016 by Ben and Aaron Tass, who combined their skills in carpentry and engineering to provide top-notch construction services. Over the years, the company has grown by focusing on delivering a superior client experience and maintaining great relationships with clients and neighbors alike. They have a team of six foremen and undertake up to eight projects simultaneously, with price points in the $800,000-plus range. The company prides itself on its innovative approach and commitment to delivering high-quality products.
The Challenge
Tass Construction Group, a custom home builder based in Sydney, Australia, was facing challenges in managing multiple construction projects simultaneously. The company, which started with one to two projects at a time, had expanded to handle up to eight projects concurrently, with price points in the $800,000-plus range. The traditional method of tracking projects using Excel was proving to be inefficient and unmanageable as the company grew. The team was struggling with maintaining clear communication with clients, understanding their level of involvement, and catching change orders in a timely manner. The lack of a robust system for tracking information and keeping everyone on the same page was hindering the company's ability to run efficient job sites.
The Solution
Tass Construction Group turned to Buildertrend's construction management software to streamline their project management process. The software's features such as Daily Logs, Customer Portal, and To-Do’s were instrumental in enhancing the company's efficiency. The Daily Logs feature allowed the team to keep homeowners updated at every step of the process, eliminating any miscommunication. The Customer Portal was used to showcase their project management setup to potential clients, establishing trust from the start. The To-Do’s feature added structure to their internal checklists, helping them avoid mistakes and rework. The company also started implementing more of the financial features within Buildertrend, hoping to improve their data collection and reporting capabilities. The software has not only helped them manage their projects more efficiently but also saved them money.
Operational Impact
  • The implementation of Buildertrend's construction management software has brought about significant operational improvements for Tass Construction Group. The software has enabled the company to streamline their project management process, enhancing their efficiency and productivity. The Daily Logs, Customer Portal, and To-Do’s features have improved communication with clients, ensuring they are updated at every step of the process. The software has also helped the company establish trust with potential clients by showcasing their project management setup. The To-Do’s feature has added structure to their internal checklists, helping them avoid mistakes and rework. The company is also exploring more of the platform's tools and functions to further speed up and automate their processes.
Quantitative Benefit
  • The company was able to manage up to eight projects simultaneously, a significant increase from the initial one to two projects.
  • The company has 178 different schedule items built into their schedule templates, a number that is expected to grow.
  • The company has been able to save money by implementing Buildertrend's construction management software.

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