Case Studies > Taking the Paper out of Toilets – How Enterprise Mobility Drives Profits and Productivity

Taking the Paper out of Toilets – How Enterprise Mobility Drives Profits and Productivity

Customer Company Size
Mid-size Company
Region
  • Pacific
Country
  • Australia
Product
  • Blink Mobility Platform
  • OneBlink’s Enterprise Mobility Platform
  • iPhone 4
  • iPhone 5S
Tech Stack
  • SQL databases
  • Active Directory
  • Barcode recognition
  • GPS
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Productivity Improvements
  • Customer Satisfaction
  • Employee Satisfaction
  • Innovation Output
Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Networks & Connectivity - Cellular
Applicable Industries
  • Construction & Infrastructure
  • Mining
Applicable Functions
  • Field Services
  • Maintenance
Use Cases
  • Fleet Management
  • Predictive Maintenance
  • Remote Asset Management
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Onsite Rental Group is a large equipment hire company focusing on the construction and mining sectors. They employ around 500 people across 31 regional offices, with more than 50% of staff equipped with mobile devices. The company is committed to innovation and growth, aiming to create an operations environment that provides a competitive advantage.
The Challenge
Industrial equipment rental and service is not typically seen as a technology-forward sector. Onsite Rental Group aimed to innovate and grow by mobilizing its business operations and workflows. They needed to replace paper-based worksheets with real-time data, ensure the solution was accessible across multiple business units and functions, and deploy it quickly with minimal impact on their small IT team. The primary focus areas were hired equipment fleet inspection and hired toilet servicing.
The Solution
Onsite Rental Group selected Acresta to develop and deploy the required solution using the Blink Mobility Platform. The solution featured a simple user interface, integration with backend SQL databases, offline mode with caching, barcode recognition, and the ability to capture and log background data. The project began with a proof of concept for industrial fleet maintenance, followed by the development of an adaptor for the customized ERP backend and an Active Directory adaptor. Two activity-based apps were developed within four weeks, significantly impacting company revenue and staff utilization rates. The solution is now integral to the daily operations of field crews responsible for equipment maintenance and portable toilet servicing.
Operational Impact
  • Cost Management: The company reduced travel costs for service staff by 20%, saving at least $200,000 per annum with the toilet maintenance application alone.
  • Better Customer Engagement: Onsite can now provide real-time information, leading to higher levels of customer trust and engagement.
  • Productivity: Service and maintenance cycles improved by 20%, with processes that took up to 2 weeks now actioned in real time.
  • Innovation: Onsite's innovative approach places them ahead of competitors, achieving in four weeks what took others 12 months.
  • Risk Management: Improved equipment reliability and reduced user risks due to better timeliness and data quality.
Quantitative Benefit
  • Travel costs for service staff reduced by 20%.
  • Direct savings of at least $200,000 per annum with the toilet maintenance application.
  • Service and maintenance cycles improved by 20%.

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