SuperConcepts Helps Clients Plan and Protect Their Financial Futures
Customer Company Size
Mid-size Company
Region
- Pacific
Country
- Australia
Product
- SuperMate
- Microsoft 365
- Abnormal VendorBase
Tech Stack
- API-Based Solution
- Multifactor Authentication
- Secure Email Gateway (SEG)
- AI Solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
Technology Category
- Analytics & Modeling - Machine Learning
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Cybersecurity Services
About The Customer
SuperConcepts is Australia's largest provider of administrative services for self-managed superannuation funds (SMSFs), which are a self-managed version of the compulsory superannuation fund for Australian workers. For over 30 years, SuperConcepts has supported accounting firms, financial advisers, and individuals in managing their retirement savings. The company operates on two strategic pillars: SMSF administration services to ensure tax and legal compliance, and SuperMate, a specialist SMSF accounting software. With a team of 650+ employees, SuperConcepts handles sensitive financial data, making security a critical concern.
The Challenge
In 2021, SuperConcepts faced increasingly sophisticated email threats that bypassed their existing security measures, including Microsoft 365 and a secure email gateway (SEG). Despite implementing security awareness training and multifactor authentication, the company continued to receive email attacks, which required manual remediation by the cybersecurity team. This process was time-consuming and not scalable, leading to concerns about the potential for a significant security incident and the need for a more effective solution to protect their email ecosystem.
The Solution
SuperConcepts implemented Abnormal's API-based email security solution to address the sophisticated email threats bypassing their existing security measures. The integration with Microsoft 365 was seamless, allowing Abnormal to start ingesting data and learning the environment immediately. During the proof of value, Abnormal identified and flagged several VIP spear phishing attacks and a third-party attack in progress. Abnormal's behavioral threat detection solution auto-remediates threats, freeing up the cybersecurity team to focus on other security topics. The solution also includes VendorBase, which monitors vendor activity and accounts for indicators of compromise, providing comprehensive email protection in real-time.
Operational Impact
Quantitative Benefit
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