Sundance: Growth On the Horizon Thanks to AppFolio Property Manager
Customer Company Size
SME
Region
- America
Country
- United States
Product
- AppFolio Property Manager
Tech Stack
- Data Migration
- Cloud-based Property Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Training
About The Customer
Robert and Jodi Howells are the owners of Sundance Property Management, a company based in Portland, Oregon. They manage 165 residential units and have been in business for three years. Their primary goal is to expand their business, but they faced significant challenges with their old property management software, which hindered their growth. The Howells are not particularly tech-savvy, which made the transition to a new system a daunting prospect. However, they were determined to find a solution that would simplify their operations and allow them to focus on growing their business.
The Challenge
Using a traditional property management software solution since establishing their business 3 years ago, they couldn’t handle the complex and time consuming task of accounting in the system as they grew. “We were trying to run a business and just couldn’t do all the accounting efficiently. We needed something simple and made for property managers if we wanted to make our lives easier and grow our business. I thought, there must be a better way. I looked around at other solutions and found AppFolio. My first thought was ‘wow, these guys are really making the product for us, not just bookkeepers, but for me,’” said Jodi.
The Solution
After AppFolio migrated all their data into AppFolio Property Manager, Jodi and Robert were using the system with ease within a week. “I expected the data migration process to be terrible. I was prepared to sit at my desk for days on end but I didn’t have to! The training I got was amazing, they made it really simple, and since we’re not real tech-savvy I was impressed how they adjusted themselves to my level of technological knowledge. They’re always there with free support and are so helpful. Even if we didn’t have training, we could have figured it out,” said Jodi. The new system was designed specifically for property managers, making it user-friendly and efficient. The support and training provided by AppFolio were crucial in helping the Howells adapt to the new system quickly and effectively.
Operational Impact
Quantitative Benefit
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