Summit Innovations
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
- Pacific
Country
- Australia
Product
- Summit QSR Management System
- Summit Panorama
- Yellowfin BI Platform
Tech Stack
- Cloud Computing
- Data Analytics
- Sensors
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Revenue Growth
Technology Category
- Analytics & Modeling - Data-as-a-Service
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Summit Innovations is an Australian company that has developed a leading drive-through management system for the quick service restaurant (QSR) industry. Their technology is used by over 95% of new drive-through restaurants in Australia and has been installed in more than 4,000 sites across 20 countries. Their customers include major brands such as Subway, Starbucks, Oporto, Coffee Club, Dunkin Donuts, Red Rooster, Burger King, McDonald’s, KFC, and Hungry Jacks. Summit Innovations aims to enhance the operational performance of drive-through restaurants by providing real-time data and analytics to improve speed of service and reduce waiting times.
The Challenge
Summit Innovations faced the challenge of optimizing drive-through operations for quick service restaurants (QSRs). The primary issues were monitoring vehicle activity, reducing waiting times, and improving speed of service. The existing system needed to provide real-time data and alerts to help management and staff identify and respond to bottlenecks. Additionally, there was a need for a more sophisticated data analysis and reporting system to compare efficiency across different properties and improve overall operational performance.
The Solution
Summit Innovations implemented a sensor-driven technology that monitors vehicle activity from entry to departure in the drive-through. The data collected is displayed visually on monitors within the restaurant, providing real-time information on speed of service and bottlenecks. The system also offers alerts, management reporting, and enables brands to compare efficiency across different properties. To enhance their offering, Summit integrated the Yellowfin BI platform into their system, creating a new product called Summit Panorama. This integration allowed for more data to be captured, analyzed, and shared across multiple sites, providing mobility to the data and enabling management to receive push notifications and alerts in real-time.
Operational Impact
Quantitative Benefit
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