Stuart Plumbing & Heating Supplies Streamlines Invoice Processing with DocuWare
Company Size
11-200
Region
- Europe
Country
- United Kingdom
Product
- DocuWare
- ancora Software
Tech Stack
- Cloud
Implementation Scale
- Departmental Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Retail
Services
- System Integration
About The Customer
Stuart Plumbing & Heating Supplies is a family-run business that has been trading for over 35 years. The company specializes in central heating, plumbing, bathrooms, showers, and a vast range of bathroom furniture such as vanity units and accessories. Currently, there are 8 branches in the Leicestershire, Warwickshire, and the Midlands area. The company was looking at document management solutions when their rapid expansion enabled them to open an 8th location. This growth had a significant impact on their finance department's workload, with only two staff members manually processing in excess of 2,000 invoices a month from a multitude of different suppliers.
The Challenge
Stuart Plumbing & Heating Supplies, a family-run business with 8 branches in the Leicestershire, Warwickshire and the Midlands area, was facing a significant challenge in their finance department due to rapid expansion. The company was manually processing over 2,000 invoices a month from various suppliers, a task that was becoming increasingly time-consuming and laborious. With only two staff members handling this workload, the company was reaching a breaking point. They realized the need for an automation platform to ease the pressure and sought the advice of their long-standing print and software supplier.
The Solution
A full audit was carried out, and having identified the key pain points, the experts in business workflows proposed DocuWare as a document management solution (DMS) to automate the invoice entry process. The system has been integrated into the capturing and classification solution ancora Software. Three things were critical for the project: removing the manual tasks, streamlining processes within the finance department, and most importantly highlighting and resolving errors quickly for improved accuracy. With the scoping phase complete, the transition to the new solution was straightforward, easily integrating into the company’s existing EDI software, and the finance team adapting quickly to the new digitization.
Operational Impact
Quantitative Benefit
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