Bizimply > Case Studies > Streamlining Retail Operations: Gala's Success with Bizimply

Streamlining Retail Operations: Gala's Success with Bizimply

Applicable Industries

Retail

Use Cases

Personnel Tracking & Monitoring
Time Sensitive Networking

About The Customer

Gala is a renowned retail brand in Ireland, established in 1998. From a small group of retailers, Gala has grown into a strong national brand that symbolizes modern, fresh, and community retailing. Gala stores are considered among the best convenience retailers in Ireland, a reputation backed by numerous awards and accolades that the group, its retailers, and partnerships have received over the years. Gala is committed to delivering the best in community retailing, aiming to make every customer experience in their stores a memorable one. Kevin, the subject of this case study, runs a Gala store in Straffan.

The Challenge

Kevin, who runs a Gala store in Straffan, was facing several operational challenges before implementing Bizimply. The store's rostering process was inefficient and unstructured, often leading to budget overruns. The rosters were either handwritten or created on an excel sheet without proper cost analysis. This lack of structure and planning often resulted in the store exceeding its budget. Additionally, the store had no formal system for recording the accurate times that staff worked, leading to overspending on labor. Another significant challenge was managing time off requests. The process for recording holidays was unclear and confusing, especially when determining what was owed to staff members who were leaving.

The Solution

Bizimply has significantly streamlined Kevin's operations at the Gala store. The software has made the process of managing holiday and time off requests much easier. Rostering staff has also become more efficient, with the ability to do it remotely and automatically send out emails to employees about their hours once the roster is published. The 'drag n drop' feature has simplified the creation of popular shift times, and holiday requests automatically show up on the schedule. This has reduced the time spent on these tasks by 20%. Bizimply's Timestation has also improved accountability among staff members. It records accurate clock-in times and, once approved in the timecards feature, can be exported straight to payroll.

Operational Impact

The implementation of Bizimply has brought about significant operational improvements in the Gala store. The process of rostering staff has become more efficient and structured, reducing the likelihood of budget overruns. The software's ability to accurately record staff working hours has helped control labor costs. The management of time off requests has also become more transparent and less confusing, improving staff satisfaction. The 'drag n drop' feature and automatic display of holiday requests on the schedule have simplified the planning process. Furthermore, the Timestation feature has improved staff accountability, ensuring they clock in and out for their shifts. This has not only streamlined the payroll process but also fostered a culture of responsibility among the staff.

Quantitative Benefit