FieldEdge > Case Studies > Streamlining Operations and Improving Invoicing with IoT: A Case Study on Kemco Facilities Services

Streamlining Operations and Improving Invoicing with IoT: A Case Study on Kemco Facilities Services

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Applicable Industries

Buildings
Finance & Insurance

Applicable Functions

Facility Management
Maintenance

Use Cases

Inventory Management

Services

System Integration

About The Customer

Kemco Facilities Services is a facilities maintenance business that was founded in 2014. The company is based in Montgomery, Alabama, and provides maintenance services to commercial buildings across the Southeast United States. Kemco was using an on-premise ESC software for their operations but was facing challenges in scaling their business due to inefficiencies in their work orders and accounting system. The company was in search of a system that could help them grow their business, reduce their outstanding accounts receivable, and improve their invoicing turn-around times.

The Challenge

Kemco Facilities Services, a facilities maintenance business based in Montgomery, Alabama, was facing challenges in scaling their business. They were using an on-premise ESC software that was not efficient in sending information between the field and the office without delay. This was causing a significant lag in their operations. Furthermore, Kemco was struggling with their work orders and accounting system, which were not syncing seamlessly. This led to a high number of outstanding accounts receivable, with most invoices being 45-60 days past due. The company was in dire need of a solution that could streamline their operations, improve their accounting and invoicing process, and help them grow their business.

The Solution

Kemco turned to FieldEdge, a service management software, to address their challenges. FieldEdge and QuickBooks automatic sync feature reduced the time Kemco spent on accounting and invoicing. This feature allowed field technicians and office staff to stay updated in real-time, ensuring everyone was on the same page. Moreover, the ability to complete work orders and invoice in the field significantly improved invoicing turn-around times. The transition from desktop to the cloud was a daunting task for Kemco, but with the support of the FieldEdge team, the process was smooth and efficient. FieldEdge also offered additional features such as FieldEdge Payments for faster payment collection, a smart dispatch board for simplified day-to-day operations, and improved customer management tools.

Operational Impact

The implementation of FieldEdge software brought about significant operational improvements for Kemco. The seamless sync between FieldEdge and QuickBooks reduced the time spent on accounting and invoicing, allowing the team to focus on other important aspects of the business. The ability to complete work orders and invoice in the field improved efficiency and reduced the turn-around time for invoicing. The transition from desktop to the cloud, which was initially a concern for Kemco, went smoothly with the support of the FieldEdge team. This not only streamlined their operations but also helped in reducing their outstanding accounts receivable. The additional features offered by FieldEdge, such as faster payment collection and improved customer management tools, further enhanced Kemco's operational efficiency.

Quantitative Benefit

90% of Kemco’s invoices were paid before the 45 day mark after switching to FieldEdge software.
Significant reduction in time spent on accounting and invoicing due to FieldEdge and QuickBooks automatic sync.
Improved invoicing turn-around times due to the ability to complete work orders and invoice in the field.