Streamlining Operations and Enhancing Compliance at Romantic Castles of Ireland with Bizimply
Technology Category
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Cement
Applicable Functions
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Time Sensitive Networking
About The Customer
Romantic Castles of Ireland is a unique collection of luxury castles located in different corners of Ireland. Owned and operated by the renowned Corscaddens family, the collection is the largest independent and privately-owned group of luxury castles in the country. The company prides itself on offering guests a rich Irish history and a true Irish Castle experience, combining old-world elegance with modern-day comforts. Each castle operates relatively independently to provide the most personalized, white-glove service to guests. Despite the operational challenges they faced, the company maintained a thriving business and received great reviews from guests.
The Challenge
Romantic Castles of Ireland, a collection of luxury castles owned by the Corscaddens family, faced significant operational challenges. Despite their commitment to providing a unique, high-quality guest experience, the company struggled with back-office, scheduling, attendance, and reporting issues. Each castle operated relatively independently, leading to inconsistencies in administrative processes. The Operations Manager at Markree Castle, for example, relied on Excel for creating schedules, with each Head of Department (HOD) developing schedules in their own style. This lack of standardization resulted in unclear labor costs for each department. Additionally, time and attendance were tracked manually via timesheets, a process that was not only time-consuming but also lacked compliance-proofing. The company had no clear understanding of their labor-sales percentage by department. These challenges extended to all the castles, with each manager using different processes, making it difficult to benchmark and report using the same data.
The Solution
Romantic Castles of Ireland implemented Bizimply, a workforce management solution, to address their operational challenges. The solution was first introduced at Markree Castle and then rolled out across the group. The implementation led to immediate improvements in three key areas. Firstly, Bizimply's simple, color-coded drag-and-drop system replaced Excel spreadsheets for scheduling. This system instantly calculated labor costs by department as schedules were created, saving managers significant time each week. Secondly, Bizimply improved compliance. The old biometric machines, which were often faulty and unsuitable for kitchen staff with wet hands, were replaced. Manual timesheets, which were prone to errors and time-consuming for the finance department to process, were also eliminated. With Bizimply, Romantic Castles could prove compliance with labor laws and reduce employee queries about payroll. Lastly, Bizimply enhanced reporting. The same dashboard could be used for costs, sales, and wage percentage by department and by day, saving significant admin time and making data accessible from anywhere.
Operational Impact
Quantitative Benefit
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